Agent ignorance: you CANNOT get it
This lesson looks at all the ways that Agents are trained to NEVER see their unfair advantages. We want to get away from the idea that Agents are willfully being ignorant, to recognize that WE will also be just as ignorant as soon as we're in the agent seat. Being able to empathize with each other: on the one hand, targets are exhausted, angry and IMPATIENT (with good reason), and on the other, agents are confused, lost and trying their best (ideally).
These are the preparation materials, which would traditionally be the more passive, lecture component of the class. These are the materials that my students work with before we get together in class.
This worksheet is what we would be doing in a 2-hour class period, where we have a chance to work together. This time is especially valuable because you can really apply the concepts you learned, while getting perspective and support from other folks. . The worksheet represents 2 hours of work in groups of 3.
This link will take you to a .doc file, for easier editing
This is a summary video I made for my online students. It might give you a sense of some of the ideas from the worksheet and an overall view of the ideas from that lesson.
Here are some great things that I couldn't include in the lesson, if you're interested, keep looking!