Conflict resolution

Negotiation 

• Negotiation is the process of discussion between two or more individuals who seek to find a solution to a common problem. 

• It can be cooperative when both sides seek a solution that is mutually agreeable. 

• Alternatively, it can be confrontational, when each side seeks to stand their ground against each other. 

Agreement 

• Agreement is the positive outcome of mediation. 

• Mediation is a method of conflict resolution that is carried out by an unbiased individual who works with the disputing parties to help them improve their communication and their analysis of the conflict situation. 

• This process enables individuals to choose an option for resolving the conflict that meets the interests or needs of all parties involved. 

Resolution 

• Resolution refers to the process of resolving the dispute by providing for the needs of the disputing parties and adequately addressing their interests so that they are satisfied with the outcome. 

• Advocates and mediators all play a similar role in conflict resolution

• Aim to represent and work with an individual who may need support/encouragement

• They do this by listening, asking questions, providing strategies, discussing consequences, supporting and providing information or referring for help until the matter is resolved.

• Such support people assist in:

  • Understanding the issue at hand by listening and asking questions to gain clarity

  • Providing strategies to resolve problems

  • Discuss consequences that may arise from courses of action

  • Support or act as an advocate if the person is unable to speak for themself

• Depending on how conflicts are resolved different outcomes can result

• Some conflicts can be resolved and in a way that satisfies the needs of both parties. In other cases, in order to resolve a conflict, the needs of one or even both parties involved might need to be sacrificed.

• These three possible outcomes can be described as:

  • Win-win

  • Win-lose

  • Lose-lose

1. For each outcome of conflict resolution, create a scenario that demonstrates your understanding. 

2. Read through the case study on page 67 (conflict in the community) of your textbook and answer questions 1-5.