CitiZEN COMPLAINTS & COMMENDATIONS

We at the Oxnard Police Department are constantly striving to provide the highest quality service in a courteous and professional manner. Those that we serve are an important source of information and feedback about the quality of our service. Also, unfortunately, in the course of police operations, conflicts or misunderstandings can arise between Police Department employees and community members. Recognizing these facts, we have an established procedure that permits members of the community to report Police Department employee conduct that they feel is exemplary, or unprofessional. If you feel that a member of the Oxnard Police Department has acted in a commendable manner or has acted improperly, a Citizen Commendation / Complaint form is available.

The commendation/complaint procedure serves two purposes. First, we wish to give the community an opportunity to document their appreciation for the efforts of our employees. Second, this is a method to note Police Department employee conduct and to take corrective action when the circumstances justify it. The citizen's complaint procedure will not be used as a means for reducing or dropping a criminal or traffic charge. It is a formal, administrative procedure used by the police administration to ensure that community members are treated properly, with respect, and are receiving quality service.

We also encourage community members to contact the Watch Commander or a supervisor. Watch Commanders are available 24 hours a day at (805) 385-7746. Community members can request that the Police Department employee call a supervisor at the time of the incident. The Watch Commander or supervisor can often provide information that explains what occurred.  If they cannot satisfactorily explain the conduct of a Police Department employee or a policy of this department, persons should submit a Citizen's Commendation / Complaint form so that the incident may be investigated.

Jason Benites, Chief of Police