Common Troubleshooting Tips

Here are some common solutions that solve majority of device and browser issues

• Make sure you shut down your device every night for best performance.

• Verify that the account is logged into your Chrome Browser or Chromebook is your @ovidelsie.org account

• Web tools and websites may require updates. Force a hard refresh on a webpage by pressing Ctrl+R.

• Manually force an update by restarting your Chromebook.

• Occasionally, information about sites stored on your Chromebook or within Chrome may need to be cleared. Read this article to clear your Cookies and Cache.

• Verify that your Chromebook or Chrome Browser is running the latest version of Chrome/OS. If you are you are using a device other than a Chromebook, download the Chrome Browser and use that for school work.

• If you are still experiencing difficulty with your device or browser, email help@ovidelsie.org

Get Help on the Following Topics

To set up an individual appointment with one of our technicians, email help@ovidelsie.org

or call 989-862-5088.