Additional Troubleshooting Tips:

• Start each day by restarting the Chromebook (shut down completely and turn back on...closing the lid is not shutting down).

• If a specific web page is not working, try to clear the Cache/Cookies  * Try the following keyboard shortcut --> CTRL + SHIFT + R

• If you are having sound problems (static, too loud, etc.), check the microphone input level. The level should be about halfway.

• If your Chromebook will not turn on, double check that there is a good power connection to either of the two USB-C power inputs on your chromebook. If you can confirm that the outlet is not the issue and your chromebook will still now power on, try holding down the refresh key (above the # 4 key) and simultaneously press and release the power button. Be sure to keep holding down the refresh key for at least 5 seconds.

• If you are stuck in kiosk mode after testing, try pressing the following keys:  Alt+VolumeUp+X

Need to replace your charger? Use this link to purchase a new one!