Tech Help For Families

Information about the 2022-23 school year Lease-to-Own Chromebook program is at

Got Chromebook problems? Try resetting the Chromebook by following the instructions at

Welcome to Oak Park USD's One-Stop-Shop for Parents to Obtain Technology Help

Need to contact a technician about a Chromebook issue? Please email

Need financial assistance with obtaining home internet service (for federally designated low-income families)? Visit


Onsite Chromebook Help Desk Support Hours for MS & HS

High School Chromebook Help Desk Hours

(located in the foyer of the Gym)

Mondays, Wednesdays, and Fridays

8:00am-8:45am Before School

10:25am-10:45am Nutrition

12:45pm-1:30pm Lunch


Middle School Chromebook Help Desk Hours

(located in the Library Ramp Area)

Mondays, Wednesdays, Fridays

8:00am-8:45am Before School

11:15am-1:00pm Lunch


Elementary students should talk to their teacher if they need tech help with their device, and the teacher will help them obtain the support they need.


Glossary of Terms:

Parent Connect is the district's web portal into Q, the district's Student Information System. Parents log in to Parent Connect ( with a seven-digit Parent Identification Number (PIN) and a password. Parents may recover their unknown/forgotten PIN and password via email when they click the appropriate link "Need Your Login Information?" Each parent/guardian has a unique PIN and password which is tied to their unique email address provided to the school and recorded in Q during enrollment. This means parents can't share the same email address and must have different email addresses recorded in Q. For more information, please see this Q Parent Connection login quick guide:

Parent Square is the district's private communications platform. Parent Square relies on each parent having a separate cellphone number (which can receive text messages) which is then associated with their login email address. Because of this, parents can't share the same login credentials to access Parent Square. District and school communications are sent via email posts or visible on the Parent Square website or mobile phone app.

Student Connect is the district's student portal into the Q student information system. Students log in with their school Local ID number which is typically a seven digit number starting with "2" and their password is the same as their district email login password. Student Connect is used by students to check on their class schedule, grades, progress reports, etc.

Google Classroom is the district's learning management platform. Many teachers will distribute assignments and collect student work and responses through Google Classroom.

Google Meet is the district's distance learning and videoconferencing platform. Students interact with their teachers remotely by "joining" a "Google Meet" after signing in to a Meet app or Chrome browser with their district ID and password.

Clever is a Single Sign On web portal that many teachers use for quick access to the apps or online curriculum resources. Clever uses the student's District ID/login and password to grant students access to a wide variety of websites, learning apps, or web enabled curriculum. Clever can be reached via, the Clever app, or via a Chromebook's default tab upon startup.

Quick Guides

Finding Student ID’s and Passwords in Q - Parent Connect
Remote Troubleshooting Tips for Chromebooks

Reset your Chromebook to fix audio, video, freezing, or stability issues.