Tech Help For Families

Got Chromebook problems? Try resetting the Chromebook by following the instructions at www.opusd.org/cbreset

Welcome to Oak Park USD's One-Stop-Shop for Families to Obtain Technology Help

www.opusd.org/techhelp4families

Need to contact a technician about a Chromebook issue? Please email chromebooks@opusd.incidentiq.com

Need financial assistance with obtaining home internet service (for federally designated low-income families)? Visit https://www.fcc.gov/acp


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Onsite Chromebook Help Desk Support Hours for MS & HS

High School Chromebook Help Desk Hours

(located in the foyer of the Gym)

Mondays

Before School 8:00am-8:45am  

Daily (Mondays through Fridays)

Lunch 11:40am-12:50pm on "normal" schedule days


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Middle School Chromebook Help Desk Hours

(located in the Library Ramp Area)

Mondays

Before School 8:00am-8:45am  

Daily (Mondays through Fridays)

Lunch 12:00-12:45pm on "normal" schedule days

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Elementary students should talk to their teacher if they need tech help with their device, and the teacher will help them obtain the support they need.

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Glossary of Terms: 

Q Parent Connection (a.k.a. Parent Connect) is the district's web portal into Q, the district's Student Information System. Parents/Guardians log in to Parent Connect (www.opusd.org/q)  with their personal email (provided to the district during student registration) or their unique seven-digit Parent Identification Number (PIN) which is different for each parent/guardian and their password. Parents may recover their unknown/forgotten PIN and password via email when they click the appropriate link "Need Your Login Information?" Each parent/guardian has a unique PIN and password which is tied to their unique email address provided to the school and recorded in Q during enrollment. This means parents can't share the same email address and must have different email addresses recorded in Q. For more information, please see this Q Parent Connection login quick guide: https://bit.ly/opQlogin

Student Account Info - Students are issued a district managed account which is equivalent to their district email address and ends in @opusd.us. Parents/Guardians can find out their child's student account and password by following these directions for logging into Q Parent Connection. www.opusd.org/studentidpw 

Parent Square is the district's private communications platform. www.parentsquare.com Parent Square relies on each parent having a separate cellphone number (which can receive text messages) which is then associated with their login email address. Because of this, parents can't share the same login credentials to access Parent Square. District and school communications are sent via email posts or visible on the Parent Square website or mobile phone app. To obtain a Parent Square invitation, contact your school office and confirm the email address they have on file for you in the Q student information system and ask them to send you the Parent Square invitation to your email address. 

Q Student Connection is the district's student portal into the Q student information system www.opusd.org/q. Students log in with their school Local ID number which is typically a seven digit number starting with "2" and their password is the same as their district email login password. Student Connection is used by students to check on their class schedule,  grades, progress reports, etc. 

Google Classroom is the district's learning management platform. Many teachers will distribute assignments and collect student work and responses through Google Classroom. Students log in to Google Classroom using their email address (@opusd.us) and password provided to them from their school. 

Clever is a Single Sign On web portal https://clever.com/in/opusd that many teachers use to quickly access the apps or online curriculum resources. Clever uses the student's District ID/login and password to grant students access to a wide variety of websites, learning apps, or web enabled curriculum. Clever can be reached via Clever.com, the Clever app, or via a Chromebook's default tab upon startup.

Quick Guides

Finding Student ID’s and Passwords in Q - Parent Connect
Remote Troubleshooting Tips for Chromebooks

Reset your Chromebook to fix audio, video, freezing, or stability issues.