Tech Help For Families


Information about the 2021-22 school year Lease-to-Own Chromebook program is at www.opusd.org/Chromebooks

Welcome to Oak Park USD's One-Stop-Shop for Parents to obtain Technology Help.

www.opusd.org/techhelp4parents

Click the headings above to visit different areas of support resources


Need to contact a technician about a Chromebook issue? Please email cbmanager@opusd.org

Need to contact a technician about a district-managed iPad issue? Please email ipadsupport@opusd.org


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Quick Guides

Onsite Chromebook Help Desk Support Hours for MS & HS

High School Chromebook Help Desk Hours

(located in the foyer of the Gym)

Mondays

7:45 am-8:45 am Before School

10:00-10:30am Nutrition

12:00-12:45pm Lunch

Wednesdays

7:45 am-8:45 am Before School

10:00-10:30am Nutrition

12:00-12:45pm Lunch


Fridays

7:45 am-8:45 am Before School

10:00-10:30am Nutrition

Middle School Chromebook Help Desk Hours

(located in the Library Ramp Area)

Mondays

8:00-8:30am Before School

11:15-1:00pm Lunch

Wednesdays

11:15-1:00pm Lunch

Fridays

8:00-8:30am Before School

11:15-1:00pm Lunch


Elementary students should talk to their teacher if they need tech help with their device, and the teacher will help them obtain the support they need.


Glossary of Terms:

Parent Connect is the district's parent portal to Q, the district's Student Information System. Parents log in to Parent Connect with a Parent Identification Number (PIN) and a password. Parents recover their unknown/forgotten PIN and password via email when they click the appropriate link "Need Your Login Information?" Each parent/guardian has their own unique PIN and password which is tied to their unique email address provided to the school during enrollment.

Parent Square is the district's private communications platform. Parent Square relies on each parent having a separate email login that is tied to a unique telephone number (so parent's can't share the same telephone number). District and school communications are sent via email posts or visible on the Parent Square website or mobile phone app.

Student Connect is the district's student portal into the Q student information system. Students log in with their school Local ID number which is typically a seven digit number starting with "2" and their password which is the same as their district email login password. Student connect is used by students to check on their class schedule, grades, progress reports, etc.

Google Meet is the district's distance learning videoconferencing platform. Students interact with their teachers remotely by "joining" a "Google Meet" after signing in to a Meet app or Chrome browser with their district ID and password.

Google Classroom is the district's learning management platform. Many teachers will distribute assignments and collect student work and responses through Google Classroom.

Clever is a Single Sign On web portal that many teachers use for quick access to the apps or online curriculum resources. Clever uses the District ID/login and password to grant students access to a wide variety of websites, learning apps, or web enabled curriculum. Clever can be reached via Clever.com, the Clever app, or via a Chromebook's default tab upon startup.