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"Netiquette is the rules of etiquette that apply when communicating over computer networks, especially the Internet." Dictionary.com
"Netiquette is the rules of etiquette that apply when communicating over computer networks, especially the Internet." Dictionary.com
Business Communication
Business Communication
When you are communicating with another individual as the employee or owner of a business/organization, you need to remember to not only communicate clearly, but respectfully.
When you are communicating with another individual as the employee or owner of a business/organization, you need to remember to not only communicate clearly, but respectfully.
You are representing your company/organization in all forms of communication, and as such need to be a stellar example of your company/organizations professionalism and ideals.
You are representing your company/organization in all forms of communication, and as such need to be a stellar example of your company/organizations professionalism and ideals.
The person who is e-mailing, messaging, or posting may be upset, angry, or rude, but it is your role as an employee/owner to address their concern or answer their question professionally.
The person who is e-mailing, messaging, or posting may be upset, angry, or rude, but it is your role as an employee/owner to address their concern or answer their question professionally.
One of the terms used most often for this type of communication is Netiquette. This concept was introduced in Module 1, and will be an important factor to your success in the future. As such, below is another video that stresses the importance of Netiquette:
One of the terms used most often for this type of communication is Netiquette. This concept was introduced in Module 1, and will be an important factor to your success in the future. As such, below is another video that stresses the importance of Netiquette:
A simple computer workstation.
When responding via e-mail to a customer/client/interested party, please consider the following netiquette rules:
When responding via e-mail to a customer/client/interested party, please consider the following netiquette rules:
include a specific subject line title
identify yourself and your role in the company/organization
include a proper greeting and closing
follow the rules of grammar and word usage
use more formal language than you would in a personal e-mail to a friend
use spell check
try and reply within 24-48 hours
try and include part of their original message in the reply to demonstrate that you are addressing specific concerns
consider attaching specific information or a link to more information with your response, so the recipient gets as much information as possible
do not be sarcastic or condescending in your writing style; just address the concern politely and professionally.
be concise in your response
Adapted from Netiquette Rules of Behavior on the Internet and The Use of Email in Business Communication by Kristie Lorette
Adapted from Netiquette Rules of Behavior on the Internet and The Use of Email in Business Communication by Kristie Lorette
MINDS ON
MINDS ON
💡 Reflection
💡 Reflection
Please read this article from Sociabble.com about Avoiding Miscommunication in Business Communication and consider the following questions:
Please read this article from Sociabble.com about Avoiding Miscommunication in Business Communication and consider the following questions:
Things to consider:
What was surprising about some of the advice given in the article?
Was there something you would not have thought about when communicating in a business environment that this article touched on?
What was the most important piece of advice about business communication that you learned from this article?
Record your answer in your Student Workbook.
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