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"Communication is a skill that you can learn. It's like riding a bicycle or typing. If you're willing to work at it, you can rapidly improve the quality of every part of your life." Brian Tracy
"Communication is a skill that you can learn. It's like riding a bicycle or typing. If you're willing to work at it, you can rapidly improve the quality of every part of your life." Brian Tracy
Illustration depicting two people communicating online
Online Communication
Online Communication
One definition of online communication is:
One definition of online communication is:
"...numerous ways people communicate with each other over the Internet, including e-mail, instant messaging (IM), feedback on blogs, contact forms on websites, industry forums, chat rooms and social networking sites" (PC Magazine).
"...numerous ways people communicate with each other over the Internet, including e-mail, instant messaging (IM), feedback on blogs, contact forms on websites, industry forums, chat rooms and social networking sites" (PC Magazine).
When looking at online communication, we define it differently from other forms of communication (verbal, written, etc.) because it is the exchanging of information via the Internet.
When looking at online communication, we define it differently from other forms of communication (verbal, written, etc.) because it is the exchanging of information via the Internet.
Therefore, online communication may also include conversations that take place on Skype or in video chats. The basic distinction between online communication and other forms of communication is the inclusion of the Internet and technology to correspond to an individual or disseminate information to others.
Therefore, online communication may also include conversations that take place on Skype or in video chats. The basic distinction between online communication and other forms of communication is the inclusion of the Internet and technology to correspond to an individual or disseminate information to others.
Online communication can be used for personal communication to write to others and exchange information (e-mail, IM, video chats, etc.).
Online communication can be used for mass communication to disseminate information to customers or the general public (websites, social media, etc.).
Personal Communication
Personal Communication
Personal communication occurs between individuals.
Personal communication occurs between individuals.
It can take the form of an email which answers a client's question, an instant message that quickly informs a customer of something important, or a video chat that allows a client to speak with you.
It can take the form of an email which answers a client's question, an instant message that quickly informs a customer of something important, or a video chat that allows a client to speak with you.
The important differentiation between personal communication in your private life and personal communication in a business setting is etiquette.
The important differentiation between personal communication in your private life and personal communication in a business setting is etiquette.
In a person's private life they may use terminology that is unacceptable in a business environment and it is important to remember that even though the communication is personal, it is still professional.
In a person's private life they may use terminology that is unacceptable in a business environment and it is important to remember that even though the communication is personal, it is still professional.
A zoomed in view of a laptop with Gmail open
Examples of Personal Communication in a Business Setting:
Examples of Personal Communication in a Business Setting:
"Thank you for your inquiry, Mr Smith. I would be pleased to answer your questions about our product."
"Thank you for your inquiry, Mr Smith. I would be pleased to answer your questions about our product."
"I appreciate the opportunity to video chat with you as it allows me time to understand your concerns."
"I appreciate the opportunity to video chat with you as it allows me time to understand your concerns."
"Sending you a quick reminder that you have an appointment Friday at 2 pm."
"Sending you a quick reminder that you have an appointment Friday at 2 pm."
Examples of Personal Communication in a Private Conversation:
Examples of Personal Communication in a Private Conversation:
"Thanks for letting me know, Jim! I'll text you the info."
"Thanks for letting me know, Jim! I'll text you the info."
"Hey, can I Skype you to explain? It's just easier."
"Hey, can I Skype you to explain? It's just easier."
"Are we still on for lunch Wed?"
"Are we still on for lunch Wed?"
MINDS ON
MINDS ON
💡 Reflection
💡 Reflection
Online Communication can be personal, professional, or both, but in business setting, we must ensure we are following the rules of 'Netiquette". SHSM students may find themselves communicating professionally for the first time during their Co-op placements.
Things to consider:
What new concepts have you learned about 'Netiquette' that you plan to use in the future?
Did you learn anything from the video that might change the way you communicate, even in your personal communications? Explain.
Record your answer in your Student Workbook.
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