CRM Micro-Credentials
Cloud CRM Configuration - App Builder - Developer - Business Analyst
Certification Exam Preparation | Internship
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Cloud CRM Configuration MICRO-CREDENTIAL
LEVEL 4 | 25 CREDITS | NZQA-APPROVED | LISTED ON NZQCF | ONLINE DELIVERY | 8 HOURS [2hrs per week]
This structured programme develops core CRM system administration capability through guided, hands-on learning. Ideal for individuals starting in CRM roles or organisations building internal capability.
What You’ll Learn
Programme Structure
4 ONLINE INTERACTIVE SESSIONS
Each online session is 2 hours long [total of 8hrs delivery time]
This programme equates to approx. 2hrs face-to-face learning time per week, not including self-directed activities, and additional one-on-one support provided between sessions.
Online sessions are live and local, delivered by a qualified facilitator that is Salesforce Certified and based in Auckland, New Zealand.
Access to NZALI's CRM Online Learning Platform.
Upon the successful completion of all 4 workshops, you will earn an NZQA-approved Micro-Credential, and receive an NZALI-endorsed and verified Micro-Credential Digital Badge.
Entry Requirements
In order to participate in this micro-credential, individuals need to be:
A New Zealand Resident / Citizen, or an Australian Resident / Citizen*
18 years or older**
Able to confidently use Microsoft Word and Microsoft PowerPoint.
*If you are not a New Zealand or Australian Resident/Citizen, you must have an IELTS General score of 5.5 overall, or equivalent, with no band less than 5.
**We may ask for a copy of your ID.
Optional Add-ons:
We offer the following additional pathways to complement your micro-credential:
Celebrating passing a Salesforce Certification Exam!
Intensive Certification Exam Preparation
A seperate workshop which prepares individuals to sit the Salesforce Certfication Exam. This workshop is provided at an additional cost.
Contact us to learn more.
3-month Internship (unpaid)
Gain real-world experience using the Salesforce CRM Platform in a work environment.
Contact us to learn more.
An internship placement is subject to availability.
Programme Fees
Get in touch to request programme fees
Complete all 4 Refresher Workshops, and you can become eligible for the Cloud CRM Configuration Micro-Credential
when refresher workshops are completed within a 6-month window.
How to Apply
For Businesses
If you are applying as a Business
Request a Consultation.
One of our team will be in touch to discuss options of how we can deliver this micro-credential for your business/organisation.
As an Individual
If you are applying as an Individual
Complete the Micro-Credential Application Form.
In the form we will ask if you are interested in the Optional Add-Ons (Intensive Certification Preparation; 3-month Internship - unpaid).
One of our team will be in touch to go through your application.
CRM App Builder MICRO-CREDENTIAL
LEVEL 5 | 15 CREDITS | NZQA-APPROVED | LISTED ON NZQCF | ONLINE DELIVERY
This micro-credential is a step-up from the Cloud CRM Configuration (level 4), and builds CRM capability by upskilling participants to design, build, and deploy CRM solutions using modern platform tools, strengthening their ability to manage end-to-end CRM application development (app development) and support effective system use across the business.
What You’ll Learn
Strategies to design and build scalable solutions with appropriate integrations.
CRM software integrations and mobile tools.
Application lifecycle management models.
Change management in CRM environments.
Building and automating applications within a CRM platform.
Managing the deployment of solutions through the application development platform.
Programme Structure
Participate in 4 online sessions, delivered by a qualified facilitator that is Salesforce Certified.
Access to NZALI's CRM Online Learning Platform.
Interactive and practical
Delivered live online
Upon the successful completion of all 4 workshops you will earn an NZQA-approved Micro-Credential, and receive an NZALI-endorsed and verified Micro-Credential Digital Badge.
Entry Requirements
In order to participate in this micro-credential, individuals need to:
Be a New Zealand Resident / Citizen, or an Australian Resident / Citizen*
Be 18 years or older**
Have completed a Level 4 micro-credential in cloud-based CRM software using drag-and-drop declarative programming solutions, or equivalent skills and experience.
Have been employed in a workplace for at least one year, and uses software as part of their role responsibility.
*If you are not a New Zealand or Australian Resident/Citizen, you must have an IELTS General score of 5.5 overall, or equivalent, with no band less than 5.
**We may ask for a copy of your ID.
Programme Fees
Get in touch to request programme fees
App Builder Application Form
If you are applying as an Individual
Please complete the CRM App Builder Application Form via the button below, and one of our team will be in touch shortly:
CRM Business Analyst MICRO-CREDENTIAL
LEVEL 6 | 20 CREDITS | NZQA-APPROVED | LISTED ON NZQCF
This micro-credential builds on CRM App Builder (Level 5), developing participants’ ability to understand business needs, capture requirements, and support the development of CRM solutions that improve business outcomes.
Participants will develop practical skills in business analysis, stakeholder collaboration, and the software development lifecycle, acting as a link between business and technical teams within a modern CRM environment.
What You’ll Learn
Understand the key activities involved before, during and after a CRM project.
Collaborate with users, project teams and stakeholders to support business objectives.
Bridge the gap between business and technical teams by clarifying needs and requirements.
Support CRM testing and release cycles to help ensure solutions meet requirements and improve business processes.
Entry Requirements
In order to participate in this micro-credential, individuals need to:
Be 18 years of age or older.
Have completed a Level 5 micro-credential in designing, building, and deploying custom solutions using the modern capabilities of CRM software/or equivalent skills and experience.
Have been employed in a workplace for at least one year, and uses software as part of their role responsibility.
Note 1: In addition, international students must have an IELTS General score of 6 overall, or equivalent, with no band less than 5.5.
Note 2: If admission criteria are not met, discretionary entry may be granted by the Academic Programme Committee.
Programme Fees
Get in touch to request programme fees
CRM Developer MICRO-CREDENTIAL
LEVEL 6 | 20 CREDITS | NZQA-APPROVED | LISTED ON NZQCF
This micro-credential develops practical software development skills using a modern CRM platform. Participants will learn how to build custom solutions, apply business logic, and create user interfaces while taking a solution through key stages of the software development lifecycle.
What You’ll Learn
Plan and design CRM solutions based on business needs and objectives.
Develop, test and debug CRM software to ensure it meets requirements and performs effectively.
Deploy, maintain and optimise CRM solutions for ongoing use.
Entry Requirements
In order to participate in this micro-credential, individuals need to:
Be 18 years of age or older.
Have completed a Level 5 micro-credential in designing, building, and deploying custom solutions using the modern capabilities of CRM software/or equivalent skills and experience.
Have been employed in a workplace for at least one year and uses software as part of their role responsibility.
Note 1: In addition, international students must have an IELTS General score of 6 overall, or equivalent, with no band less than 5.5.
Note 2: If admission criteria are not met, discretionary entry may be granted by the Academic Programme Committee.
Programme Fees
Get in touch to request programme fees
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