Embedded Files
Keys to Achieving Digital Maturity (Deloitte):
Strategy
Leadership
Workforce skills
User focus
Digital culture
The table on the left shows that for public agencies in nearly every sector there is a cultural shift that needs to occur in order for their digital transformation to succeed (Deloitte).
The table on the right shows that even though having a "user focus" is key to achieving digital maturity that less than 10% of public agencies involve customers at a "high" or "very high" rate (Deloitte).
Listen below to Capgemini discussing how its Citizen Services Solution can improve operational efficiencies for governments around the world
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