The Executive Summary of our analysis of this research can be broken down in to three parts: our research, our response to the Deloitte digitalization strategy and the lessons that the Japanese government can learn from the Danish government in leading an e-government transformation. We used the UN EGDI to select Denmark and Japan as examples of countries that excel in digital transformation and that could use some help, respectively. We then analyzed research from Deloitte and Capgemini that showed statistics on digital transformations and e-governments around the world.
We then used this analysis to apply the Deloitte digital strategy - which consists of Strategy, Leadership, Workforce skills, User focus, and Digital culture - and applied it to the public sector and analyzed this to mean that for public agencies they need to start utilizing agile project management methodologies to push a cultural shift towards accepting digital, using open source technology to include citizens in the creation of their e-government practices, hiring and training more highly skilled workers, and setting a clearly defined strategy and ensuring everyone within the organization believes in it with a strong push from internal leadership.
For what Japan can learn from Denmark, we break that down into: including all levels of the government from local to national, collaborating with private sector companies, mandating digitalization throughout the public sector, having a long term plan, shifting internal culture to accepting digital, keeping the focus on the citizens, and utilizing industry consultants to implement new processes.