Background

Definitions:

• • Digital Transformation:

    • The use of technology to radically improve performance or reach of enterprises (Capgemini)

  • E-Government:

    • The use of information and communications technologies to provide and improve public-sector services, transactions, and interactions (McKinsey)

  • E-Government Development Index (EGDI) (United Nations):

    • UN releases a report every other year ranking every country by EGDI

    • The components of the EGDI score are:

      • Online Service Index (OSI)

        • Measures four stages of the online availability of national authorities

      • Telecommunication Infrastructure Index (TII)

        • The estimated number of internet users, main fixed telephone lines, mobile subscribers, fixed internet subscriptions and fixed broadband facilities, each per 100 inhabitants

      • Human Capital Index (HCI)

        • Adult literacy rate, total number of students enrolled at primary, secondary, and tertiary level, regardless of age, as a percentage of the population of school age at that level. Expected years of schooling. Average years of schooling.

Background statistics:

• • Only 21% of countries with a “very high” EGDI ranking (.75 or higher) (UN)

  • Public sector global investment reached $429 billion in 2015 and is expected to rise to $476 billion by 2020 (Boston Consulting Group)

  • Only 15% of e-government projects in developing countries are successful (eGovernment for Development)

  • E-government usage increases as user age decreases (e-governance diffusion)

  • 24 of 28 EU countries embrace a “once only” initiative (Deloitte)

    • Only have to provide data to government once and all other departments/ministries will be able to access it when you interact with them

    • Expected to save citizens over 800,000 hours annually and businesses over 11 billion euros annually

Below are the 2018 results for the top 40 countries from the EGDI study released by the United Nations

Below is research from Statista (left) and Deloitte (right) showing the amount of countries offering certain services digitally and perceived digital disruption in the public sector, respectively

Below is the Gartner Hype Cycle for Digital Government Technologies in 2019 (Gartner) which shows how far along specific technologies are from being productively implemented in public agencies