Parent FAQs

You don’t have to take any action to receive emails, texts or phone calls. Our student information system syncs contact information directly with ParentSquare. If you want to utilize the app, simply download it from the app store and follow the prompts. 

A breached password means it is possible someone may have access to your password without your permission. Password Monitor provides additional security to prevent potential attackers from using leaked information to access our platform. 

We cross-referenced your login credentials with a database of known breaches and request that you create a new password to protect your account and keep school information secure. 

On the sign-in page, you will automatically be sent a password reset link/code via email or text and will be required to update to a new password before logging in. 

Here is a Help Article.

Yes. The first time that you log into the app or web portal, all of your students should automatically be listed in the upper left-hand corner. If you wish to add another child to your account, you will have to ensure your school's information system has registered your contact information and you are associated with your child. ParentSquare will always reflect the most current information we have received from the school’s information system.

You can choose to receive messages via email, text, voice and/or the app. While you can opt out of any of these methods of communication, please note that the district has the discretion to override opt-outs for messages and alerts deemed urgent or important, including health and safety situations and attendance.  

Please check your spam to see if any ParentSquare messages ended up there and mark them as "Not Spam." Also add donotreply@parentsquare.com to your email contacts so your server recognizes our messages. If you still aren’t receiving emails, please contact us at support@parentsquare.com so that we can assist you.  

Parents and Guardians who receive Attendance Notices on their app or the ParentSquare website and can submit notes back to the school. Click “Send Note to School,” enter the reason for the absence and click “Submit.” Here’s an article to help you.

Please go to www.parentsquare.com and on the login page, click "Forgot Password". Put in your email or phone number, and you’ll be sent a link to reset your password.  

If you wish to change your contact information, please contact your school to update the information through PowerSchool. PowerSchool syncs nightly with ParentSquare to update information.  Another option is to Edit Your Account information in your ParentSquare Account.

You can customize your language settings by going to "My Account" and clicking "Change This" under language settings. From there, you can choose any language that you prefer from the drop-down menu, and you’ll start to receive content in that language. Here is a help article on how to change your language settings. 

You can customize your notification settings by going to your homepage and clicking on your name in the top right corner and selecting "My Account" from the drop-down menu. On your account page, you find your notification settings in the top right corner and click "Change This" to customize your notifications. If you’re receiving too many notifications, try changing to "digest" setting, meaning you’ll only receive one condensed message in the evening. Here is a help article on changing your notification settings. 

Click to join Groups in the menu at the left of your ParentSquare home page. Join public groups that interest you! Here is more information on how to join groups.

You can contact your child's teacher privately by using the direct messaging tool. On the home page, click on "Messaging" in the left sidebar. From there, you can send a direct message to your child's teacher that only you and the teacher can see. You also can send messages to other staff members at the school, such as your child's coaches and club leaders. You can send these messages in your preferred language; the messages will arrive to staff in English. Here is a link to our help page on direct messaging. 

In order to change your sign up, you must delete your existing sign up and sign up again for the correct slot. To delete your sign up, hover your mouse over your name and you will see a trash can appear to the right of your name. Click on the trash can and your sign up will be removed. Then, you can click on the "Sign Up" button that corresponds with the correct slot. 

If your plans change and you would like to change your RSVP, click on "Sign Ups and RSVPs" under the participation tab in the left sidebar. On this page, find the event that you had previously sent an RSVP for and click the green button that says "Change my RSVP" on the right side.  

If your registration link expired, you’ll need a new one. Please contact your school office or send us an email to support@parentsquare.com and ask for a new link to be sent to you.