Staff FAQs and Info

Parents/guardians will receive an activation email for their ParentSquare accounts. Those who do not register will still receive text, email and phone notifications. Parents who do create an account can become more actively engaged in communication by appreciating posts, viewing photos, leaving comments and managing their communication preferences. As a staff member or teacher, you may choose to communicate with your families utilizing ParentSquare. You may find with the two-way messaging and live-time translation that you're able to reach more families. You also may find the analytics about who isn't receiving messages helpful.

Example: An English-speaking teacher wants to send a message to a student's parent, letting them know that the student went out of their way to help another classmate. PowerSchool has the home language listed as Spanish, and/or the teacher is aware that the parent does not speak English. Using ParentSquare, the teacher types the text message to the parent in English and presses send. ParentSquare, using advanced Google translate, translates the message into Spanish so that the parent receives the message in Spanish. The parent then thanks the teacher for letting them know about the student's kindness. The parent types that thank you message in Spanish and presses send. ParentSquare translates the message into English and the teacher receives the message in English. View the visual example on ParentSquare's blog.

The advanced Google translation tool uses context-driven translation for higher accuracy and can translate into 100+ languages. A disclaimer about the auto-translation tool is included on messages.

Yes. You can set office hours for messages.

It's likely that you'll have two separate accounts: a parent account with a personal email and a staff account with your school email. Once we launch, we can merge your staff and parent account so that you have access to your children and school under one single account. Combine/Merge Accounts

Still having issues? Please email support@parentsquare.com and include the emails and phone numbers that you're using.

If you'd like to contact a few of your parents without posting to the entire class, use the messaging feature. Select "Messaging" from the left sidebar on the homepage. Here, you can select either a single parent to message or multiple parents. Just begin typing their names in the recipient field, and they'll appear as an option. If you select more than one recipient, the choice will come up to have a private message or a group message. A private message will create individual threads to each recipient, whereas a group message will create one thread where all recipients can communicate. Here is a help article on direct messaging.