Tip: Be sure to charge your student's iPad every night.
iPad Battery Tips for Parents.pdf
Problem: My iPad isn't charging.
Sometimes the Logitech cases used by the district get disconnected and need to be reset.
Solution:
You need to disengage the iPad from case, then reconnect it. Follow the steps in this video and then retry with the charger. If the iPad is still not charging, please submit a ticket, stating that you followed the video instructions.