Safeguarding

Our Safeguarding Commitment

At NLBC, the safety, dignity, and well-being of everyone in our care is our top priority. We are committed to providing a safe environment where everyone feels respected, protected, and valued. Our safeguarding policies and practices are aligned with national regulations to ensure that vulnerable individuals receive compassionate and secure care.

At NLBC, safeguarding is everyone’s responsibility. As a staff member, you play a vital role in creating a safe, respectful, and protected environment for all clients. Use this page as a quick reference to keep safeguarding at the forefront of your work.

Core Safeguarding Principles

Recognise: Be vigilant. Know the signs of potential abuse, neglect, or harm—whether physical, emotional, or financial.

Respond: Trust your instincts. If something feels wrong, it’s essential to act.

Report: Promptly document and report any safeguarding concerns, no matter how minor they may seem via the Birdie app or directly to the Safeguarding Lead.

Prevent: Your proactive attention can help prevent harm. Prioritise client safety in all interactions.

What to Do if You Have a Concern

If you encounter a safeguarding issue:

• Document the Concern: Record details accurately and objectively. Include what you saw, heard, or were told, along with relevant times and dates.

• Report Immediately: Contact your line manager Rachel Holles, our Safeguarding Lead, Mrs. Eisenzweig.

• Do Not Delay: Timely reporting is critical to ensure clients receive the necessary support and protection.

• Remember: You are never alone in handling safeguarding concerns. Support is available at every step.

Key Contacts

Safeguarding Lead: Devoirie Eisenzweig, deisenzweig@nlbikurcholim.org / 07547169496

Deputy Safeguarding Lead: Gitty Schlesinger gittyschlesinger@nlbikurcholim.org

Staff Reminders

Professional Boundaries: Keep interactions professional and respectful. Avoid personal relationships with clients and maintain clear, professional boundaries.

Confidentiality: Only discuss safeguarding concerns with authorised staff involved in the case. Documentation should be accurate, confidential, and stored securely.

Keep Up-to-Date: Ensure your safeguarding training is current and refresh your knowledge on NLBC’s Restraint and Physical Intervention Policy, as well as other relevant policies.

Safeguarding Do’s and Don’ts

Do: Report any signs of harm immediately, even if they seem minor.

Do: Document concerns in a clear, factual manner.

Do: Stay calm and listen if a client discloses a concern directly to you.

Do: Call 999 if you have immediate concerns for anyones safety, including your own. Ensure you get a crime reference number and pass this to the Safeguarding Team at NLBC.

Don’t: Attempt to investigate or intervene beyond your role—report to the Safeguarding team.

Don’t: Share safeguarding details with unauthorised staff or third parties.

Resources and Support

Safeguarding Resources: Access policy updates, and training resources.

Policy Updates: Ensure you are familiar with NLBC’s Restraint and Physical Intervention Policy, which outlines protocols for managing challenging behaviours in a safe, legal and respectful manner.

Training: Refresh your safeguarding knowledge with regular training sessions.

At NLBC, safeguarding is our shared priority. Let’s work together to keep our environment safe, respectful, and supportive for everyone.