FAQ & Troubleshooting
Here are some Frequently Asked Questions and Troubleshooting guidelines for you to refer
Frequently Asked Questions
1. Why do I need to keep on "Regenerate" the Access Token?
Kindly check on you Cronjob setup
2. Will the Order Fulfillment feature send email notification from our website to customer when the status changed?
Yes! but please make sure the you have already setup the webhook, status mapping & email template
3. I have more than 100 orders to fulfill daily but I can only select 20 orders at a time, can I increase the number?
This is based on your OpenCart Versions Limitations and Website settings. You can check with your web developer on how to display more than 20 orders in the Order Page
Troubleshoot Issues
1. Error CLIENT ID AND CLIENT KEY not Authorized / Insufficient Permission
Kindly check with your Ninja Van Sales Representative on whether the Authorization has been approved, if not kindly wait 3 - 7 working days
If already been authorized, kindly check the API Key, Client ID, and Client Key on Ninja Van Dashboard Pro Account and ensure that it's correct
If it does kindly click the "Regenerate" on Ninja Van Module > Setting and click "Save" on the Website Admin Page and try again
2. No waybill displayed
Please ensure that you're only using 1 API Key for 1 IP Address. This plugin does not support multiple store integration
Kindly check with your developer
Have questions regarding integration?
You are a seller but wondering what Ninja Van can offer for Integrations?
Need help to integrate your Ninja Van Account to E-Commerce Store and System?
You have integrated your account but facing some issues and needed help?
You are an E-Commerce Platform Provider or Website Developer and wanted to know more on how to partner up with Ninja Van?
Whichever situation you are facing, just fill up the form and our team will reach out to you for further discussion!