Manage My Account

Moved warehouses and need to change your pickup address? Started using a new Order Management System (OMS) and need to set up a new CSV mapping? Bought a new printer and need to update your printer's IP address? Simply go to My Account to make these updates.

What you need:

  • A Ninja Dashboard account
  • 5 mins

Open Ninja Dashboard:

In this section, you learn how to:

  1. Change your language in Ninja Dashboard
  2. Set up and change your printer's IP address
  3. Manage your CSV mappings
  4. Edit or delete a Pickup Address
  5. Hide or show your address on your airway bills
  6. Link accounts
  7. Manage your API client secret, client keys and webhooks

1 Change your language in Ninja Dashboard

  1. Click on MY ACCOUNT on the left navigation bar
  2. Select Account Settings
  3. Select the language that you would like use Ninja Dashboard in. Our supported languages are:
    • English
    • Chinese (Simplified)
    • Vietnamese
    • Thai
    • Bahasa Indonesia

NOTE: We automatically save any changes make to your language settings. There's no need to click Save.

TIP: By default, we use your browser's language setting as the default language for Ninja Dash where applicable.

2 Set up and change your printer's IP address

  1. Click on MY ACCOUNT on the left navigation bar
  2. Select Account Settings
  3. Under IT SETTINGS, enter your printer's IP address
  4. Click on SAVE

3 Manage your CSV mappings

Updated your Order Management System (OMS) and your CSV format has changed? You can edit your CSV mapping in Order Create Settings.

  1. Click on MY ACCOUNT on the left navigation bar
  2. Select Order Create Settings
  3. Select the CSV template to edit
  4. Edit your CSV template
  5. Click Save

4 Edit or delete a pickup address

  1. Click on MY ACCOUNT on the left navigation bar
  2. Select My Addresses
  3. Select the pickup address to modify
  4. Click on the trash icon to delete a pickup address or the edit icon to edit your pickup address
  5. Click Save

NOTE: Editing or deleting your pickup addresses will result in not being able to access information on completed pickups for the address that was changed. For future pickups, editing an address will alter the address of those pickups while deleting an address will delete those pickups.

5 Hide or show your address on your airway bills

Want to hide your address on your airway bills? You can do that in the My Addresses section.

  1. Click on MY ACCOUNT on the left navigation bar
  2. Select My Addresses
  3. Uncheck the option to Show my address on my Airway bills

6 Link accounts

Have multiple accounts with us and want to link them together and enable Single Sign On (SSO)?

  1. Click on MY ACCOUNT on the left navigation bar
  2. Select Account Settings
  3. Click on Link Another Account
  4. Enter in the login credentials of the account to be link
  5. Click Link Accounts

5 Manage your API client secret, client keys and webhooks

Need to regenerate your API client ID and key? Or would like to subscribe to a webhook?

To regenerate your API client ID and key:

  1. Click on MY ACCOUNT on the left navigation bar
  2. Select IT Settings
  3. Under API, Click Regenerate Client ID and Key
  4. Copy the copy icons to copy your Client ID and Client Key

To subscribe to a webhook:

  1. Under WEBHOOK, Click on Add a Webhook
  2. Select a webhook Event and Version to to subscribe to
  3. Provide an endpoint for us to call
  4. Click Save