Create Orders

Whether you're a social seller or an established enterprise, Ninja Dashboard allows you the flexibility to select the order creation method that best suits your needs. Choose between creating your orders manually or by uploading them in bulk. We also offer you the flexibility to edit your orders however you like them.

What you need:

  • A Ninja Dashboard account
  • 15 mins

Open Ninja Dashboard:

In this section, you'll learn how to:

  1. Schedule a pickup
  2. Manually create your orders
  3. Upload your orders in bulk
  4. Print airway bills
  5. Edit and delete orders

1 Schedule a pickup

Order Creation

Before creating an order, you'll want to first schedule a pickup so that we're able to send a driver down to pickup your parcels.

  1. Click on + CREATE ORDER on the left navigation bar
    • If you're on the home page, you can also click on NEW PARCEL
  2. Provide us more information about this pickups:
    • TYPE: Do you need a scheduled pickup or not need a pickup
    • ADDRESS: Where should we pickup your parcels from? Who's our point of contact? How can we reach them?
    • TIME:
      • When should we pickup your parcels and do you have any special pickup instructions for us?
      • NOTE: The 6-10pm pickup time slot selection is not available in Vietnam at this time
    • VOLUME:
      • What kind of vehicle should we send down to collect your parcels?
  3. Click on SAVE & CONTINUE

TIP: Previously created an order? We'll pre-populate this with your previous pickup information.

BONUS TIP: Already have a scheduled pickup? We'll use your next scheduled pickup time as the pickup time.

Pickups Page

  1. Click on PICKUPS on the left navigation bar
  2. Select the pickup address you would like to create a pickup for
  3. Select a pickup date and time
  4. Enter in pickup instructions
  5. Click on Save

TIP: Want to manage your pickups? Click here to learn how to do so.

2 Manually create your orders

After you've created your pickup, let's move on to creating your orders.

  1. When prompted to choose an input method, select Type orders via keyboard
  2. Enter in your order information. To create an order, you'll need to provide at least the following information:
    • Order Reference ID (Only for Prefixless shippers)
      • NOTE: Reach out to your Sales rep if you're unsure whether you're a Prefixless shipper)
    • Customer Information (Name, Contact, Address)
    • Delivery Type & Time
    • Parcel Size & Weight
  3. To create another order, click + ADD ANOTHER. If not, click SAVE & CONTINUE to review your order information.
  4. View a summary of order information that you've entered in the section on the right.

TIP: Want a estimate of the delivery fees? Click on Get Price Estimate.

3 Upload your orders in bulk

After you've created your pickup, let's move on to creating your orders.

  1. When prompted to choose an input method, select Upload a File
  2. Upload a file by choosing a file or dragging and dropping
    • Need some help getting started with a file upload? Download a file template that you can use.
  3. Select a File Mapping Template
    • Choose between Domestic or International file mapping templates
  4. Select a Delivery Type
    • This will be the delivery type for any orders uploaded that do not have a delivery type

TIP: Need some help with your CSV mapping template? Click here to find out more.

4 Print airway bills

Now that you've created your orders, it's time to print your airway bills

  1. On the Order Confirmation page, click on Print Airway Bills
  2. Select a page layout
    • Choose between having 1, 2 or 4 airways bills on a page
  3. Click Next
  4. Select a file containing your airways bills to print them
    • NOTE: Just in case you have a large number of orders, each file will containing a maximum of 50 pages. We know painful it is when your printer messes up and you lose track of which airway bills have been printed.

5 Edit and delete orders

Edit

We understand that things can change for your customer. They may want to deliver their parcel to their office instead of their home. Edit an order to let us know of such change.

  1. Search for your order
  2. Click on Edit Order to edit your order
    • Orders can only be edited up until the point where we receive them in our warehouse
  3. You can edit the following order information:
    • Receiver Name
    • Phone Number
    • Email
    • Address
  4. Click on SAVE CHANGES

Rollback

Created an order you didn't intend to on accident? Fret not, you can rollback such orders.

  1. Search for your order
  2. Click on Delete Order to delete your order
    • Only orders in Pending Pickup status can be rolled back
  3. Click on YES, ROLLBACK
    • NOTE: Tracking IDs for orders that have been rolled back can be reused

Return to Sender

Have a customer that has changed their mind about an order that they placed and need to cancel an order? You can have us send such orders back to you.

  1. Search for your order
  2. Click on Return to Sender
    • Only non-completed orders that have been picked up by us can be returned to sender
  3. Enter in your password to verify your identify
  4. Click NEXT: RETURN DETAILS
  5. Verify the return address, delivery date and delivery timeslot
  6. Click on CONFIRM