Program

Qualifications and Number of Students in ProgramIn facilitating the Board of Education objectives of Anywhere Anytime Learning and Digital Literacy, the Tech Leader (TL) Program will enlist students who take a leadership role in assisting fellow students with 21st Century Technologies. These students are trained and supervised by the Student Technology and Application Support Specialist (STASS). Tech Leaders are empowered to provide technical solutions and repairs. All repairs will have a nominal cost associated to help offset costs of the Student Help Desk and a number of loaner units are maintained and made available to students as necessary.

Tech Leader will model good leadership qualities, promote the AUP, and demonstrate great attendance, discipline, and academic record. Students that complete the program each semester are rewarded with credit on their transcripts and recognition of volunteer achievement recorded through the Student Activities Department. The Tech Leader Program has been a wonderful reference point for our students that continue to excel in technology after high school.

The Tech Leader Program is not only in place to inspire, grow, and educate high school students who have an interest or penchant to learn more about the inner workings of computers but help them gain experience and knowledge with online tools that will propel them through college and beyond. Our mission to ensure the best possible computer experience for each student and teacher demonstrates the real world importance of excellent customer service and technology training. Tech Leader learn patience and tact when working with people and troubleshoot technology calmly and effectively. The goal at the end of the program is that the Tech Leaders are able to teach, communicate, coach, and tutor peers and teaching staff.

• Maintain 8-12 students from various grade levels.
• Models good leadership qualities
• Knows the AUP and supports its principles
• Has a good attendance, discipline, and academic record
• Demonstrates patience and tact when working with people
• Basic understanding of computer driven technology

• Students learning help desk skills with direct correlation with outside world
• Students enhancing citizenship skills
• Industry standards qualification badges
  • Students will earn Tier level badges based on help desk performance.
  • Students reaching Tier III will have a rich real world help desk experience that will help students to reference their work for future employment opportunities and/or college entrance applications.
• Accumulate community service hours
  • Students who work over 200 hours and earn a Tier III level badge are eligible to upgrade to a new Chromebook.
  • Minimum number of hours a week is 2, while maximum number is 10.
• Recognition on Transcript
  • ½ credit per semester applied when 25 hours of normal duties are reached.
  • Students required complete assigned tasks during semester before receiving credit

• Managing the student help desk front desk
  • Being present at your allotted time
  • Display good customer service skills
  • Enter and complete work orders
  • Ensure loaners are clean and ready for use.
• Repairs
  • Understand how to repair common Chromebooks issues
  • Understand the proper use of tools and equipment
  • Understand where all the parts are located and indicate when we need to re-order
  • Keeping work area clean
• Chromebook Setup
  • Assist with Chromebook setup and deployment during the summer.
• Online Presence: Each TL is asked to provide one article each semester to help foster our online collaboration. http://url.d219.org/aal-helpdesk
  • TL Blog
  • Tech Newsletter
  • G+ Posting
  • Twitter

Tier Level Training Certification In Depth Training Schedule

• Tier 1

Technicians have acquired a basic understanding of Help Desk procedures. Demonstrates a basic breakdown, repair, and proper use of equipment and work station safety protocols. Demonstrates consistent error free LCD screen repairs of all Chromebook models. Minimum of 50 Help Desk service hours.

• Tier 2

Technicians have achieved a deeper understanding of procedures associated with repair fees, transfer students Chromebook assignment, and On-Warranty vendor repairs. Demonstrates consistent error free Keyboard and Motherboard repairs of all Chromebook models. Completion of 2 Applied Digital Skills Course modules. Minimum of 100 cumulative Help Desk service hours.

• Tier 3

Technicians have demonstrated a complete understanding of all Help Desk procedures and work orders. Demonstration of consistent error free Chromebook repairs including complete teardown and rebuilds. Completion of 3 additional Applied Digital Skills Course modules. Minimum of 200 cumulative Help Desk service hours.