Resources

Meet Up #1 (March 2025)

'Building Equity of Access into Outpatients
Presenter: Dr Ben Holden, NIHR ARC NWL Knowledge Mobilisation Co-Lead

In the inaugural QIN 'Meet Up', we heard from Dr Ben Holden, a physician and improver from Imperial College Healthcare NHS Trust. He talked through the challenges and learning from a recent Quality Improvement project that aimed to improve access to outpatient appointments for people living in the most deprived areas of London. The project focuses on improving equity of access to care and improving efficiency by reducing the number of missed appointments.

• View the presentation: Building Equity of Access into Outpatients 

Meet Up #2 (April 2025)

‘The process of sustaining change'
Presenter: Dr Laura Lennox, NIHR ARC NWL, Implementation Lead

This presentation unpacks the ‘process of sustaining’ with Dr Laura Lennox presenting a talk titled: 'Identifying threats to sustainability and the strategies used to address them: a longitudinal multiple case study.' In the talk she looked into her top five sustainability challenges: workforce stability, change timelines, organisational priorities, stakeholder support and capacity for improvement.

• View the presentation: Identifying threats to sustainability and the strategies used to address them: a longitudinal multiple case study

Meet Up #3 (29 May 2025)

'Improvement is part of everything we do'

Presenter: Joelle Chalmer, Improvement Lead, Imperial College Healthcare Trust

This session will cover Imperial College Healthcare Trust's strategic objective 'Improvement for all', including the concepts underpinning improvement being part of everything we do. This extends beyond improvement methods and tools and encompasses being clear on our priorities at all levels of the organisation and addressing our rhythms and routines for delivering improvement.