Consumer Notice and Client Rights
1. Requesting Your Health Care Records
Clients have the right to request access to their health care records in accordance with Texas law and applicable privacy regulations.
To request a copy of your records, please contact:
Email: therapist@nextchapterwellness.org
Phone: (325)244-5438
Please include your full name, date of birth, and a description of the records being requested. Identity verification may be required before records are released.
Requests are processed in accordance with applicable state and federal laws.
2. Contacting the Texas Behavioral Health Executive Council (BHEC)
The Texas Behavioral Health Executive Council (BHEC) oversees professional licensing and regulation for behavioral health professionals in Texas.
For questions regarding licensure, professional standards, or disciplinary matters, contact:
Texas Behavioral Health Executive Council
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
Phone: (512) 305-7700
24-Hour Complaint Line: (800) 821-3205
BHEC Contact Page:
Texas Behavioral Health Executive Council Contact Page
3. Filing a Consumer Complaint with the Texas Office of the Attorney General
Consumers may file complaints with the Texas Office of the Attorney General regarding consumer protection matters.
Texas Office of the Attorney General
Consumer Protection Division
Phone: (800) 621-0508
Consumer Protection and Complaint Information:
Texas Office of the Attorney General Consumer Protection Page