After you text one of the key words to the short code the system will ALWAYS respond back with one of three

messages:

• Opt-in Response: You're registered 4 SchoolMessenger notifications. Reply STOP to cancel, HELP for help. Msg&data rates may apply. msg freq varies. schoolmessenger.com/tx

• Opt-out Response: You’re unsubscribed from SchoolMessenger. No more messages will be sent. Reply Y to resubscribe or Help for help. Msg & data rates may apply schoolmessenger.com/tm

• Help or Unknown Key Word Response: SchoolMessenger notification service: Reply Y to subscribe or STOP to cancel. Msg&data rates may apply. Msg freq varies. Visit schoolmessenger.com/txt for info

• Any other response – or no response: Indicates the recipient should contact their wireless device provider to have SMS messaging/premium content enabled (see below for more details).

Communicate does not charge recipients for the text messages that they receive or send to the short code; however, wireless providers may charge for individual text messages, depending on the plan associated with the wireless device. Please consult your carrier if you are uncertain.

Ensure that the district has your correct device number in the database (Student Information System or HR System), and that it is located in the SMS phone field(s) that are synchronized with SchoolMessenger. It may take 24 hours for a number to become active after being changed or added to the district’s system. 

Send a text with Y, from that specific device to 67587. You should receive an opt-in confirmation message from the service.

If you want to receive texts on multiple devices, each device number must complete the Opt-In process.

Confirm that the district has actually attempted to send a Communicate broadcast which includes an SMS text message to your mobile phone number 

Unfortunately no. Short codes are the industry standard, and the only fast and reliable way to deliver mass text notifications.

If you receive what appears to be an error message, similar to one of the following, it most likely means that short code text messaging is not enabled on your wireless subscription plan:

• Service access denied

• Message failed

• Shortcode may have expired or shortcode texting may be blocked on your account

• Does not participate

These replies DO NOT indicate that the wireless provider cannot receive messages from Communicate. Rather,

they are an indication that the specific mobile device does not have short code SMS texting enabled for that

number (this is sometimes disabled by default on company provided cell phones). To address this, contact your

wireless provider.

Confirm the text device number(s) are in imported to SchoolMessenger.

Text Y to 67587 from each wireless device they wish to receive texts on.

Note: Depending on the data synchronization configuration it may take 24 hours or more for numbers to be updated from the district SIS database.

If you do not wish to receive text messages to a particular number you can simply do one of the following:

• Don’t opt-in and don’t reply to the opt-in invitation message.

• Text STOP to 67587 at any time.

• Opt-out online at http://schoolmessenger.com/txtmsg

If it was from 67587, that was most likely the Opt-In Invitation message sent by SchoolMessenger. 

To continue receiving informational text messages from the school(s) reply with Y. If you do not reply, you won’t receive any future texts from our schools.