Day 3: Communicate effectively

Channels available through Google Workspace

Choose the right communication channel for your audience and message.

Communicate with individuals:

• Direct chat message—If you have a quick or time-sensitive question, send a Google Chat message.

• Email—If you need to discuss something more complex or not time-sensitive, send an email with Gmail.

Communicate with groups of people:

• Contact group—For temporary groups, like a short-term project, team, you can create a contact group. Contact groups can be used in both emails and chats. You can't directly share your contact group with others. However, if you send an email to a Contacts group, other people can reply to everyone in your Contacts group or copy your list of addresses.

• Groups email list—Make communication easier by creating a Google Groups email list for your team. Then, instead of emailing people individually, use the group’s email address to send status updates and share resources—such as team calendars and Drive documents—with everyone at once.
  
  Note: If your administrator did not turn on Groups for your organization, you can use contact groups instead.  

Chat with people in Chat or Gmail

Send a direct message to someone:

1. Go to Google Chat or your Gmail account.

2. If the name isn’t already under "Chat," click Start a chat.

3. Enter a name or email address. Suggestions appear as you enter text.

   • To send a 1:1 message to someone outside of your organization, enter their email address.

4. Click the person you want to message.

5. Enter a message, then click Send.

Start a group conversation:

1. Go to Google Chat or your Gmail account.

2. Under "Chat," click on an existing group conversation, enter a message click Send.

3. If the group conversation isn’t under "Chat,” click Start a chat  > Start group conversation.

4. Enter a name or email address. Suggestions appear as you enter text.

5. Click Done.

6. Enter a message, then click Send.

Change position of the Chat panel in Gmail:

You can move the Chat panel to the right or left side of your Gmail inbox.

1. On your computer, open Gmail.

2. At the top right, click Settings > See all settings.

3. At the top, click Chat and Meet.

4. Next to “Chat position,” select Left side of the inbox or Right side of the inbox.

5. Click Save Changes.

Mute Chat notifications when you need to focus

1. Go to Google Chat or your Gmail account.

2. At the top, click your status.

3. Select Do not disturb.  

4. To set your preferred duration, select a duration from the list or click "Until a specific time."  

5. Click Set.

Tip: Notifications automatically turn back on after the mute duration expires. To end mute sooner, click your status  Do not disturb  Turn off Do not disturb.

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Snooze emails to get a reminder later

1. Open Gmail and point to an email.

2. On the right, click Snooze .

3. Under Snooze until, choose a time.
   The email automatically snoozes and moves out of your inbox. You will get a reminder about the snoozed email after the specified time.

4. (Optional) To see all snoozed email, click Snoozed in the left sidebar.

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Mute emails you don't want to see responses for

1. In Gmail, select the conversation you want to mute.

2. Click More and select Mute.

3. After you mute a conversation, it's removed from your inbox and archived. You can still see the conversation in All Mail with a Muted label applied.

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Forward entire email threads

1. Open the email.
   Note: If a message includes a signature or previous replies, Gmail hides them from view. Below your reply, click Show trimmed content to view all the text that will be included in your reply.

2. In the top right, click More.

3. Click an option, such as Reply, Reply to all, Forward, and Print.

Tip: Gmail’s Smart Reply may suggest some responses based on the email you received. To save time, select one, then edit the suggested text or send it as is.

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Print email and calendar invites

Print an email or a calendar invite:

• Print an email: In Gmail, open the email. At the top-right, click Print all.

• Print a calendar invite: In Google Calendar, open the invite. At the top-right, click More Print.

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Create a Groups email list

1. Sign in to Google Groups.

2. In the upper-left corner, click Create group.

3. Enter information and choose settings for the group.

4. Click Create group.

5. Wait a few minutes for your new group to become active before sending a message to it. Otherwise, you might get a notification that your message couldn't be delivered.

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Create contact groups

If you want to quickly contact the same group of people by email, you can create and save a contact group. Next time you want to email that set of contacts, you just enter the group name as the email recipient.

Create a contact group:

1. In Gmail, click Compose.

2. Click To, Cc, or Bcc. 

3. Find the contacts you want to add to the group and check the boxes next to their names.

4. Click Manage labels > Create label.

5. Enter a name for the label.

6. Click Save.

7. Click Insert to add the contacts to your current message. 

Email a contact group:

1. In Gmail, click Compose.

2. Next to To, enter the label name for the group.

3. Compose your message and click Send.

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Create appointment slots

1. Open Google Calendar and in your calendar grid, click an empty time slot and click Appointment slots, or click Create Appointment slots.

2. (Optional) If you want to create your appointment slot on another calendar, at the bottom click your name and select the calendar.

3. Add a title and choose a date and time.

4. Select the number of slots and the duration of each appointment.

5. (Optional) If you want to add more details to your appointment slot, click More options and add your information.

6. Click Save.

Your appointment block shows as a single event on your calendar, with a grid symbol  in the top-left corner. As people book appointments, they'll appear as regular events overlapping the appointment block.

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Create events from your inbox

Create an event from an email:

1. In Gmail, open the email.

2. At the top, in the header below the search bar, click More > Create event.

3. Add details to your new event and click Save.

See automatic events created from emails:

Some emails (such as flight confirmations and restaurant reservations) are added to your calendar automatically.

Turn off automatic events

If you don't want events from Gmail on your calendar, you can delete a single event, or change your settings so that events aren't added automatically.

1. Open Calendar and go to Settings > Settings.

2. Scroll to Events from Gmail.

3. In the Visibility of Gmail events field, choose an option:

   • Calendar default—Anyone who has access to view event details on your calendar can see the name and time for your event from Gmail. Only people who have access to make changes to your events can see other details from your email, such as confirmation numbers, flight status, or phone numbers.
     Note: If you share your calendar publicly, choosing this option also makes your Gmail event publicly visible.

   • Private—Only people who have access to make changes to your calendar can see your event details. Anyone else who can view your calendar but can't make changes sees the event as "Busy".

   • Only me—Access to events on your calendar are only visible to you.

4. (Optional) To turn this feature off, uncheck the Automatically add events from Gmail to my calendar box.

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Duplicate events if you need to meet again

Sometimes you might want to schedule another event covering the same topic. You can easily do this by duplicating the original event.

1. Single-click your event and click Edit .

2. Open your event and at the top next to All day, click Does not repeat.

3. Choose how often you want the event to repeat.
   If you want to choose an end date, click Custom and enter your start and end dates.

4. Click Save.

Learn more

Add an agenda as a Drive attachment

Create the agenda:

Choose an option:

• In Docs, click Create.

• In Drive, click New and then next to Google Docs, point to the Right arrow and click Blank document or From a template.

Attach the agenda to the event:

1. Click the Add description or attachments field.

2. Click My Drive or Upload and select your file.

3. Click Select or Upload. Your file will be attached to the event

Note: If your administrator doesn’t allow sharing Google Drive files outside of your organization, you can send Gmail attachments to external guests instead.

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Create a Notes and Action items document

Choose an option:

• In Docs, click Create .

• In Drive, click New and then next to Google Docs, point to the Right arrow and click Blank document or From a template.

Add comments and assign them to specific people:

1. In Docs, Sheets, or Slides, select the text you'd like to comment on.

2. Click Add comment.

3. Enter your comment in the box.

4. (Optional) To direct your task or comment to a specific person, enter a plus sign (+) followed by their email address. You can add as many people as you want. Each person will get an email with your comment and a link to the file.

5. (Optional) To assign the comment to a specific person, check the Assign to box.

6. Click Comment or Assign.

Note: If a file reaches the maximum number of comments, you can make a copy of the file without copying over any comments.

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Calendar: Set up private or invisible events

If you want to block out time for work in your calendar, you can add events and make them private.

1. Choose an option:

   • In the calendar grid, click an empty time slot.

   • Click Create.

2. Add an event title, date, and time.

3. (Optional) To add more details to your event, click More options.

4. In the Visibility section, choose Private.

5. When you're finished, click Save.

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Let guests modify events to avoid email back and forth

To avoid a lot of emails back and forth discussing the availability of guests for your meetings, let the guests modify the event so they can pick a time that suits them.

Let guests modify an event:

1. In the Add guests field, enter the first few letters of a person’s name or email address. Matching addresses in your organization’s directory appear as you enter text.

2. Click a suggestion to add that person to the event. If no suggestions appear, enter your guest’s full email address. After you add a guest to your event:

   • A video meeting in Google Meet is automatically added to the event.

   • The guest's calendar appears next to yours.

3. (Optional) You can add a Google Groups mailing list address to invite a large group of people at once.
   For more information about inviting a large group, see managing large events in Calendar.

4. (Optional) To mark a guest’s attendance as optional, point to the guest's name and click People .

5. (Optional) To allow guests to modify the event, invite others, or see the guest list, click Guest permissions and check the appropriate boxes.

Note: If you create an event in Calendar and do not give guests permission to modify the event, they will not be able to change the event's date or time on their own calendar.

Let guests modify events by default:

1. In Calendar, click Settings > Settings.

2. In the Event settings section, click Default guest permissions and select Modify event.

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Propose a new time for a meeting

Note: If the event organizer has given you access to modify an event, you can reschedule it directly without proposing a new time.

1. In Calendar, single-click the event in your calendar grid.

2. Go to the Going? section and click the Up arrow > Propose a new time.

3. In the Your proposal section, select a different time or day and add a message.

4. Click Send proposal.

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Delete and restore deleted events

You can delete an event if you're the owner or, if not, remove it. You can restore the event again after either deleting or removing it.

Delete an event:

1. In your calendar grid, click the event,

2. Click Delete .

Restore an event:

1. Click Settings Trash.

2. Check the box next to the deleted event and click Restore .

Note: Deleted events remain in a calendar's trash for approximately 30 days.

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