Quality Management

Operational Governance

There is a definite separation between Glin National College’s corporate business management and its educational governance, which is essential for implementing its quality assurance system. The governance structure within GNC uses sound governance principles. Operational governance responsibility lies with the Training & Business Development Manager.

Academic Governance

The Academic Council is responsible for Education Governance within Glin National College.

There is a definite separation between Glin National College’s corporate business management and its educational governance, which is essential for implementing its quality assurance system.

The academic governance system within Glin National College is fundamental to successfully implementing its quality assurance system. The organisation complies with all appropriate regulations, such as freedom of records, safety, fitness and welfare, employment and equality rules. For the purpose of ease of reference, the academic governance structure is diagrammatically represented below:

Voluntary Board of Management

• Chairperson

• Treasurer

• Board Members

Succession Planning:

The Nominations Sub-Committee of the Board is responsible for developing a succession plan for all Board members and the CEO, including identifying the required skills, experience and timeframe for an appointment.

Academic Council

Due to the organisation's size, the Academic Council is an oversight committee that covers the responsibilities for Results Approvals, Programme and Quality, Disciplinary and Appeals by appointing working groups as required instead of having too many committees. The Academic Council will convene Committees/Working Groups when needed.

Training & Business Development Manager

The Glin National College, Training & Business Development Manager has the overall responsibility under the authority of the Chief Executive Officer (CEO) for the day-to-day management of the training business. The duties cover ensuring that all aspects of Glin National College function efficiently as a Further Educational and Training Institution and quality-training organisation for both learners and staff. The role is to inspire, incentivise, and support all tutoring and administration staff to achieve the organisation's operational and strategic objectives and goals.

The obligations of the Training & Business Development Manager in general terms are as follows,

• The Training & Business Development Manager controls the internal organisation, management and discipline of the training business, including the assignment of duties to members of the teaching and non-teaching staff.

• The Training & Business Development Manager ensures that the Voluntary Board of Management's policies, procedures, guidelines and requirements are followed.

• The Training & Business Development Manager submits to the Chief Executive Officer/Voluntary Board of Management all such statements and reports affecting the conduct of the training business as the CEO/Board requires.

• The Training & Business Development Manager is responsible for day-to-day financial administration and reporting, ensuring finances are maintained according to the Revenue, Charities Regulator, The Charities Governance Code, regulations and guidelines.

• The Training & Business Development Manager has a range of statutory functions and obligations outlined in the Qualifications and Quality Assurance (Education and Training) ACT 2012 legislation.

Key responsibilities include:

• Leadership, Client Service Management, Community Engagement, Workforce Management, Financial Management, Environmental Management and Quality Assurance Management for Glin National College's operations.

• Where needed, develop policies and procedures with the Academic Standards Quality Officer and the Programme Development Manager.

• Resource allocation and Human Resource Management of all Glin National College tutoring and Glin National College support staff.

• Management of External Relations, establishing and maintaining Strategic Alliances.

• Financial Planning and Financial Management of the organisation to ensure it operates efficiently as a training organisation.

• Overseeing control of Sales, Marketing and Public Relations functions.

• Management and administration of the company's Information Technology-associated I.T. support systems and learner platforms.

• Managing the deployment and development of the Google Suite for Education Platform.

• Planning and implementation of learning technology within the organisation.

• Development of learner platform resources.

• Overall responsibility for the Health and Safety systems supporting all Glin National College's learners and staff.

• Oversee the development of new programmes in line with the Glin National College Mission Statement.

• Oversee developing and adopting new systems to achieve the organisation's operational and strategic objectives and goals.

• Uphold the highest ethical standards of integrity and transparency required as a non-profit organisation.

• Identify trendsetter ideas by researching industry and related events, publications, and announcements.

• Oversee all requirements as set down by the G.D.P.R. May 2018 directive.

• Protect the organisation's value by keeping its information confidential.

• Operate and monitor the Training College to reflect the Quality standards set by Glin National College.

• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organisations.

• Attend industry functions like association events and conferences and provide feedback and information on market and creative trends.

• Present and consult with the Chief Executive Officer (CEO) on business trends to develop new services and courses with the Board.

• Oversee the creation of brochures and training materials.

• Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations authorised budgets are aligned.

• Submit financial progress reports and ensure data is accurate.

• Forecast sales targets and ensure the team meets them.

• Track and record activity on accounts and help close deals to meet these targets.

•  Work with marketing staff to ensure that prerequisites (like prequalification or getting on a provider/tendering list) are promptly met.

• Ensure all team members represent the company in the best light.

• Improve processes and policies in support of organisational goals.

• Other legitimate requests from the Chief Executive Officer (CEO)

Academic Standards Quality Officer

The overall responsibility of the Academic Standards Quality Manager is to assist the Training & Business Development Manager in the management of the college. The Academic Standards Quality Officer acts as the primary point of contact between Glin National College and external awarding bodies.

Key responsibilities include:

• Liaise as the primary contact on behalf of Glin National College with the National Training Regulators, namely Quality Qualifications Ireland (QQI), Pre-Hospital Emergency Care Council (PHECC), Private Security Authority (PSA), SOLAS, to ensure that Glin National College complies with all quality assurance requirements.

• Ensuring that all courses support the Glin National College mission based on input from internal stakeholders (Staff and Tutors), external stakeholders (Learners) and the market (Business customers). The ability to identify training needs and organise training interventions to meet quality standards.

• Management of academic strategy in line with QQI Core Statutory Quality Assurance (QA) Guidelines and Sector-Specific Independent/Private Statutory Quality Assurance Guidelines, Pre-Hospital Emergency Care Council (PHECC), SOLAS and the Private Security Authority (PSA) strategic guidelines and standards.

• Managing the Tutor recruitment Programme from initial advertising to induction and probation stage.

• Ensuring that all Tutors are aware of and can carry out their roles in line with organisational policies and procedures.

• Oversight of programme validation process, monitoring and review.

• Management of new programme development.

• Manage the assessment process.

• Manage the quality assurance system.

• Management of academic strategy in line with any relevant organisation’s strategic planning documentation.

• Providing support to Tutors in all aspects of planning and programme delivery.

• General academic planning, management and ongoing development of the programme.

• Management of general non-academic Learner Services.

• On-going review of assessment instruments to ensure that assessment is fit-for-purpose and is compliant with relevant policies, procedures and standards.

• Maintaining agreed records in conjunction with relevant internal staff.

• Development and continuous review of learning materials and associated schemes of work.

• Maintaining records to monitor learner progress, achievement and attendance.

• New programme identification.

• Manage learner feedback, both formal and informal feedback channels, for the recognition of Quality Learning Experiences.

• Producing an annual report under the guidance of the Training & Business Development Manager.

• Fulfil the role of a member of the Academic Council, Quality Committee, Programme Committee and Examination Committee working groups.

Working Groups Terms of Reference

Information Management Milestones

Our key performance indicators (KPIs) measure against quantitative information gathered. Glin National College currently collects quantitative data with an internal learner database and its online booking system and Customer Relationship Management System (CRM).

Each of the following eight stages/elements of recruitment and selection has a contribution to make in helping to find the most suitable candidates.

Staff Recruitment Processes

1. Ensure that the best possible staff are recruited based on merits, abilities and suitability.

2. To ensure that all job applicants are considered equally and consistently.

3. To ensure that no job applicant is maltreated, including race, colour, nationality, ethnic or national origin, religion or religious belief, sex or sexual orientation, marital or civil partner status, disability or age.

4. To ensure compliance with all relevant legislation, recommendations and guidance.

5. To ensure that Glin National College meets its commitment to safeguarding and promoting the welfare of learners by carrying out all necessary pre-employment checks.

6. Nomination of two staff members to be responsible for the overall coordination of the recruitment, induction, and ongoing staff professional

7.  Applicants apply directly with an up-to-date CV.

8. CVs are screened, and applicants are selected if suitable for an initial face-to-face interview.

9. If successful, they are called for a second interview.

10. The setting of suitable probation periods

11. The sight of their academic qualifications and detailed review of their education and experience

12.  A review of their training course material to assess their lesson planning ability and suitability for our learners' needs.

13. Reference checks to clarify their level of expertise and training ability.

14. Establish roles, responsibilities and codes of conduct concerning the position or contract offered.

Staff Induction Process