If the app reads an error or the probe is unsuccessful:
Check if the water sample does not have enough volume
Restart (power off via the power button) the probe
Restart app (shut it down and/or close all tabs before re-opening)
Verify that you are using the correct insert for the probe (water or air)
If problems continue and/or any other problems reach out to us at
jamrs.help@gmail.com
to be connected to our support team