Job Summary: We are CURRENTLY seeking a reliable and organized CSR/dispatcher to join our team in-office at our Atlantic Highlands headquarters. This individual will work in tandem with other customer service representatives to field phone communication, contribute to office-related tasks, provide administrative support, and facilitate communication among owner, technicians, customers, suppliers, and the company. The CSR/dispatcher should thrive in a dynamic, fast-paced, self-directed work environment.

Responsibilities:

• Maintains customer database and ensures complete, accurate, and updated entry of customer information

• Responds to customer inquiries regarding scheduling, lead times, service, invoicing, and general inquiries

• Responds to service requests via phone, email, text message

• Performs administrative tasks efficiently and accurately

• Effectively manages conflict resolution with clients through clear communication; addresses all concerns, questions, or problems expediently and professionally

• Maintains a courteous demeanor with all customers, associates, plumbers, suppliers, etc.

• Schedules return trips with customers to complete jobs after arrival of parts

Requirements:

• Prior PLUMBING dispatch experience strongly preferred

• Geographical knowledge of Monmouth County service area/excellent map reading skills

• Advanced communication and customer service skills

• Proficiency in Google Workspace, job scheduling/CRM software, Microsoft Office Suite

• Ability to pass employment check/drug screen

• GED or high school diploma

Benefits:

• Competitive salary based on experience

• Health insurance after 3 months (60% company paid premium)

• Accrual of NJ sick time

• Unpaid personal days

• 40 hours/week (may include Saturdays; no Sundays)

• 5 paid holidays: Christmas, NYE, Thanksgiving, Labor Day, Memorial Day

Job Summary: We are CURRENTLY seeking responsible, reliable individuals to join our team. The ideal candidates will be responsible for assisting the plumber in diagnosing and repairing plumbing issues, installing and maintaining plumbing systems, and providing excellent customer service. The plumbers helpers/apprentices will work as part of a team to ensure customer satisfaction and timely completion of projects. Preference will be given to applicants with prior ROUGH PLUMBING experience!

Responsibilities: 

• Assist plumbers in all areas of work including but not limited to:

  • • Diagnose and repair plumbing issues, including leaks, clogs, and broken pipes

    • Install and maintain plumbing systems, including fixtures, pipes, water heaters, and boilers

    • Install rough plumbing for new construction and renovation projects

• Measure and cut pipes, drill holes, clear clogs

• Ensure proper tools and material are ready and available for each job

• Work as part of a team to complete projects in a timely manner

• Adhere to safety standards and regulations

Requirements:

• 3-5 years prior plumbing experience

• Valid driver's license and CLEAN RECORD; reliable transportation

• Possess and be proficient in the use of hand tools

• Willingness to learn and take direction 

• Excellent problem-solving skills

• Highly motivated, responsible, and reliable

• Ability to work as part of a team

• Ability to lift heavy objects and work in tight spaces

Benefits:

• Competitive salary based on experience

• Health insurance after 3 months (60% company paid premium)

• Accrual of NJ sick time 

• Unpaid personal days 

• 40 hours/week (may include Saturdays; no Sundays)

• 5 paid holidays: Christmas, NYE, Thanksgiving, Labor Day, Memorial Day

Physical Demands: Must be able to lift heavy objects and work in tight spaces. The job may require standing, walking, bending, and kneeling for extended periods of time. Must also be able to work in various weather conditions.

Job Summary: We are CURRENTLY seeking skilled individuals to join our team. The ideal candidates will be responsible for diagnosing and repairing plumbing issues, installing and maintaining plumbing systems, and providing excellent customer service. Plumbers will work independently and/or as part of a team to ensure customer satisfaction and timely completion of projects.

Responsibilities:

• Diagnose and repair plumbing issues, including leaks, clogs, and broken pipes

• Install and maintain plumbing systems, including fixtures, pipes, water heaters, and boilers

• Install rough plumbing for new construction and renovation projects

• Provide excellent customer service, including explaining repairs and answering questions

• Work independently and as part of a team to complete projects in a timely manner

• Keep accurate records of work performed and materials used

• Adhere to safety standards and regulations

Requirements:

• 6-10 years prior rough plumbing experience required

• Excellent problem-solving skills

• Ability to work independently and as part of a team

• Excellent customer service skills

• Ability to lift heavy objects and work in tight spaces

• Valid driver's license and clean record

Benefits:

• Competitive salary based on experience

• Health insurance after 3 months (60% company paid premium)

• Accrual of NJ sick time 

• Unpaid personal days 

• 40 hours/week (may include Saturdays; no Sundays)

• 5 paid holidays: Christmas, NYE, Thanksgiving, Labor Day, Memorial Day

Physical Demands: Must be able to lift heavy objects and work in tight spaces. The job may require standing, walking, bending, and kneeling for extended periods of time. Must also be able to work in various weather conditions.

Job Summary: We are CURRENTLY seeking skilled individuals to join our team. The ideal candidates will be responsible for diagnosing and repairing plumbing issues, installing and maintaining plumbing systems, and providing excellent customer service. Plumbers will work independently and/or as part of a team to ensure customer satisfaction and timely completion of projects.

Responsibilities:

• Diagnose and repair plumbing issues, including leaks, clogs, and broken pipes

• Install and maintain plumbing systems, including fixtures, pipes, water heaters, and boilers

• Install rough plumbing for new construction and renovation projects

• Provide excellent customer service, including explaining repairs and answering questions

• Work independently and as part of a team to complete projects in a timely manner

• Keep accurate records of work performed and materials used

• Adhere to safety standards and regulations

Requirements:

• 6-10 years prior service plumbing experience required

• Excellent problem-solving skills

• Ability to work independently and as part of a team

• Excellent customer service skills

• Ability to lift heavy objects and work in tight spaces

• Valid driver's license and clean record

Benefits:

• Competitive salary based on experience

• Health insurance after 3 months (60% company paid premium)

• Accrual of NJ sick time 

• Unpaid personal days 

• 40 hours/week (may include Saturdays; no Sundays)

• 5 paid holidays: Christmas, NYE, Thanksgiving, Labor Day, Memorial Day

Physical Demands: Must be able to lift heavy objects and work in tight spaces. The job may require standing, walking, bending, and kneeling for extended periods of time. Must also be able to work in various weather conditions.