Natural State Physiotherapy (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe. By using our website or submitting forms, you agree to the practices described below.
We may collect the following types of information when you visit our website, fill out forms, or contact us:
Name
Email address
Phone number
Home or gym location for mobile services
Information you provide on intake forms
Symptoms, concerns, and goals
Relevant medical history (only what you voluntarily choose to share)
Cookies and usage data
Browser type, device type, general location (non-identifying)
Analytics data (if you use tools like Google Analytics)
We use your information to:
Provide and manage physical therapy and wellness services
Communicate with you about appointments, scheduling, and care
Improve our website and services
Respond to questions or requests
Maintain internal records and comply with any applicable laws
We do not sell or rent your personal information to third parties.
We take reasonable precautions to keep your information safe and secure.
This includes administrative, physical, and technical safeguards consistent with Massachusetts data-security standards (201 CMR 17.00).
Only authorized personnel have access to personal information, and we use secure systems to store electronic records.
We may share your information only when necessary, such as:
With service providers who assist with scheduling, forms, or communication
When legally required (e.g., court order, safety concerns)
With your explicit permission (e.g., coordination with another provider)
We do not share your information for marketing by other companies.
Our website may use cookies or analytics tools to understand traffic and improve user experience.
This data does not personally identify you.
You can disable cookies in your browser settings at any time.
As a client or visitor, you have the right to:
Request access to the information you’ve provided
Request corrections to inaccurate information
Request deletion of certain data (unless we must keep it for legal or clinical reasons)
Ask questions about how your information is used
To make a request, email is provided below.
Our website may contain links to third-party sites (e.g., scheduling platforms or educational resources).
We are not responsible for the privacy practices of those sites.
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a new “Last Updated” date.
If you have questions about this Privacy Policy or your information, you can contact us at:
Natural State Physio
Email: [LamiaH@naturalstatephysio.com]