Project Leadership Academy and MyPMGenie is committed to provide complete learner satisfaction.

This page provides steps to address grievances and feedback from our participants regarding our learning programs.

If you have any complaints or feedback about our learning programs, you may fill out this form or contact us using the information provided below.

We will respond to your concerns within 3 business days

Grievance CONTACT PERSON DETAILS

Subashiny Kaliaperumal (CEO, Project Leadership Academy and MyPMGenie Sdn Bhd)

Email: my1wish@mypmgenie.com

Process Flow

1 Submission. All grievance matters must be submitted to the the Chief Executive Officer (CEO) or his/her designee, and explicitly identified by the Grievant, submitted for treatment under this policy.

1.1 Initial Review. Chief Executive Officer Determination of Nature of Complaint: The Chief Executive Officer (CEO) shall review the matter and make a determination as to the nature of matter and inform the complainant. 

    a) Matters of an Operational Nature: shall generally be defined as those issues related to the day-to-day management and conduct of Institute business including operational policies and program, product and service offerings of the organization. 

    b) Matters of a Strategic Nature: shall generally be defined as those issues related to the strategic direction of the organization including organizational policy directives and any items reserved to the Board for decision by the Rules of the Board. 

    c) Mixed Matters: to the extent that the complaint contains matters which are covered by subsections (a) and (b), the complaint shall be handled by the process relevant to that matter, as contained in this policy. 

Grievance Form