Student Device Responsibilities

 Student Device Responsibilities

LMT / LMS

• Manage checking devices in and out of Destiny and updating device status.

• Manage and distribute parent notification forms about fines thru site communication channel.

• Notifies site administration if a decision needs to be made about giving a replacement take home device to a student.

TSS / ISS

• Assess the damage of the device and list the fine amount on the repair form.

• Return damaged or extra devices to the district and transfer devices back to district library.

• Help replenish spare pools for sites when needed.

Site Admin

• Determine if a repeat offender should get a replacement take home device or an alternative assignment.

Teacher

• Help a student get logged into the device and into the necessary application.

• Help troubleshoot technical issues or create help desk tickets on the student's behalf if IT assistance is required.

Student Device Repair Procedure

1. Librarian checks in device and changes device status to Out for Repair.

2. Librarian checks out a replacement unless the student is a repeat offender in which case the site admin team can help determine next steps.

3. Librarian fills out top half of the Damaged Device Form and tapes it to the device.

4. Librarian puts device into provided milk crate.

5. TSS assesses device and fills out the rest of the Damaged Device Form.

6. TSS places the completed form in a designated form collection area.

7. Librarian follows the site standard process to notify parents and adds fine to the account unless the site administration has approved the fine being waived.

8. Every couple of weeks the TSS will return damaged devices to the district office and they will be transferred to the district library.

9. If additional devices are required, the Librarian or TSS can request them from the district.

Student Device Lost or Stolen Procedure

1. Librarian marks the device in question lost or stolen.

2. Librarian checks out a replacement unless the student is a repeat offender in which case the site admin team can help determine next steps.

3. Librarian fills out the Lost of Stolen Device Form.

4. Librarian follows the site standard process to notify parents and adds fine* to the account unless the site administration has approved the fine being waived.

5. If additional devices are required, the Librarian or TSS can request them from the district.

*In the event of a stolen device, if a copy of the police report is delivered to the library, the district recommends waiving the fine for the replacement cost.

FAQ's

 Student Device - Frequently Asked Questions

Will the student get the same device back if it is repaired?

No. There is not enough district or site staff to manage this many devices in this way.

What if the parent is willing to pay the fine, but is not happy with the student’s current replacement?

If the parent is willing to pay the fine, we are willing to work with them. For example, if the student had a newer model like the A40-K but their replacement is the older A40-G, we could find a refurbished A40-K to give back to them. If the student had an older model, but his was in much better condition than the loaner, we can certainly help find a cleaner like for like model if there is not one on site.

What if the parent is unwilling or unable to pay the fine?

They just continue to use whatever loaner we can give them. If a student breaks multiple devices, sites certainly have the right to stop giving out devices to take home. Accomodations can be made so the student can continute to learn.  A device can be given out for the day if the student needs to take a test or there is some specific reason they need a computer, but we do not have to keep providing them devices for the home if they can’t take care of the equipment.

What if the parent comes or child comes to the library claiming they have insurance?

Check the broken device back out to the student (it is ok if there are multiple devices on the account) so that they can follow the claims process.

What if the parent says their claim was denied but they believe it shouldn't have been?

Send an email to Randy Kolset and / or David Lane with the parent information and claim number. They can research this with the vendor.

What if the parent believes they can get it repaired for cheaper?

Not recommended, but if they insist check the broken device back out to the student (it is ok if there are multiple on the account).