Embedded Files
The Gabb Phone is a smart phone designed for kids. Launched by Stephen Dalby in May 2019, the Gabb Phone has quickly grown across the country. Gabb Phones allow kids to be independent and safe with technology, while giving parents peace of mind. Gabb Phone is rapidly growing with 100,000 units sold to date, and other products such as watches, ear buds, and speakers.
As a team we are analyzing a customer support/customer care department for this company based in Provo UT. Our focus is a small team of 10 members who are experiencing organizational behavior problems. Our goal is to examine the issues and recommend solutions for the team to improve the health of the department
Because of the quick growth of the company, employees feel like they're taking on more responsibility and aren't receiving the appreciation or recognition they deserve for the work increase. For example one employee was performing really well for quite some time and only received a $10 fast food gift card for their time, as well as their exceptional work that was well above coworkers. Many other coworkers feel that they deserve a raise but a raise is being withheld from them as employers tell them they are almost there time and time again.
For data collection we will be sending out a survey composed of questions that will give us a good reading of the situation and allow us to help the best we can. We will also have one of our team members doing observations and reporting back to the remaining team members.
TO BE COMPLETED WITH DUE DATES
EACH MEMBERS ROLE
Tricia: Analyze survey data
Nathan: Observations
Jackson: Tutoring Appointments
Seth: Blog Design, graphics, and format
All team members will review theories from the book and come up with two questions for the survey.
Page updated
Report abuse