Curriculum Vitae

13 years of experience strategizing and communicating support and administration plans; processing support requests; conducting customer training needs assessments; developing training materials and leading training events with customers; writing and editing timely training materials for clarity, coherence, brand consistency, and usability 

16 years of experience with various media production tools including Camtasia Studio, Final Cut Pro, Adobe Creative Suite (Premiere, Photoshop, Illustrator, Encore, Dreamweaver, Captivate, Presenter), Microsoft 365 (esp. PowerPoint, Word, Excel), AV hardware (cameras, microphones, lights, sound boards, switchers, audio matrices, Crestron control modules, computers) 

6 years of experience managing teams of various sizes, prioritizing projects and communicating expectations with team; identifying and utilizing team strengths and improving on weaknesses; working with customers to streamline support  

14 years of experience prioritizing and managing tasks with tools such as Microsoft Office and Google services (calendaring, data management, communication), CA and TeamDynamix (ticket tracking, customer communication, change management, and ITIL standards and processes), various web and mobile productivity tools; organizing team documentation and file structure for ease of use and searchability; 

14 years of experience with a broad spectrum of videoconferencing tools such as Teams, Zoom, Polycom, GoToMeeting, WebEx, Skype, and Google Hangouts.

16 years managing permissions of and organizing a variety of digital assets in a broad array of data hosting platforms such as Mediasite (locally hosted media servers and client portal), Echo360 and Kaltura Mediaspace (cloud hosted media servers), Active Directory (user management), SharePoint and Google Drive (documentation hosting and organization).

10 years providing support and training in a variety of contexts, including troubleshooting audio-visual technologies in critical and time-sensitive circumstances while maintaining good customer relations, providing short training to instructors and students on the use of classroom and conference room technology.