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TELL ME ALL ABOUT IT
TELL ME ALL ABOUT IT
Enter your login password, not Whether it’s a paper jam, low toner, or your badge just won’t scan, we’ve got simple steps to get you back up and running. This guide breaks down who to contact, when to submit a work order, and how to handle the most common copier and printer hiccups—no tech jargon, just real help for real issues.
NEED HELP? START HERE
NEED HELP? START HERE
Toner or Ink Running Low?
Tell your Office Manager—they’ll request more from Marco!
Machine Stuck or Jammed?
Report it to your Office Manager—they’ll call Marco for service!
Copy Badge Not Working?
Submit an ML Work Order to the Tech Department for help!
COMMON ISSUES & QUICK FIXES
COMMON ISSUES & QUICK FIXES
Paper Jam?
Paper Jam?
Check the copier screen for jam locations.
Open the indicated doors/panels carefully.
Remove any stuck paper and close all doors securely.
If it still jams, notify your Office Manager.
Can't Access Your Print Job?
Can't Access Your Print Job?
Make sure you’re logged into PaperCut.
Verify your NFC badge is working (or enter your credentials).
If it still doesn’t print, submit an ML Work Order.
Toner or Ink Low?
Toner or Ink Low?
Your Office Manager will handle ordering—let them know!
TROUBLESHOOTING TIPS
TROUBLESHOOTING TIPS
Replacing Toner - Copiers
Replacing Toner - Copiers
Remove the toner cartridge
Slowly pull the toner cartridge straight up and out.
If the cartridge is pulled out abruptly, toner may spill.
Insert the new toner cartridge straight down
The ends of the cartridge must be oriented correctly or it will not be possible to insert the cartridge.
Close the toner tray
After the toner cartridge is replaced, toner filling takes place automatically.
If the message prompting you to replace the toner does not appear, do not open the toner tray.
QUICK GUIDES & RESOURCES
QUICK GUIDES & RESOURCES
FAQ - Toshiba.pdfFAQ - Toshiba Copiers
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eS6528A_TSGH_EN_0001.pdfTroubleshooting Toshiba Copiers
e4528a and e6528a
Toshiba Printing Guide.pdfPrinting -Toshiba Copiers
e4528a and e6528a
Toshiba User Guides.pdfToshiba User Guides
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Toshiba Quick Start Guide.pdfToshiba Quick Start Guide
e4528a and e6528a
Replacing Toner - Toshiba Copiers
HP Printer Troubleshooting.pdfHP Printer Troubleshooting
HP Printer User Guides.pdfHP Printer User Guide
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