Technical Support FAQ

Which type of device is best for remote learning?

We tried to select applications and processes that would work with desktops, laptops, tablets & mobile devices. If you have the option to choose, however, it seems that tablets and laptops may work the best. Desktops sometimes are missing video cameras, microphones and/or speakers and phones can limit how many videos are shown at once and/or make it difficult to see smaller items shared.

How do I join class meetings?

In the Google account you created for remote learning, there should be calendar invites from your teacher. To access:

  1. Log into your remote learning Google account

  2. Click on the 9 dots forming a square on the top right corner of the page, then select the "calendar" icon

  3. Click on the invite you'd like to join, then click on the meeting link (either Zoom or Google link) to join.

    • NOTE: If you see both a Zoom and Google link, please use the Zoom link (even if you need to copy and paste it into your browser). We are aware of an issue causing both to be added and are working through that but in the interim, please default to Zoom if both are shown.

Additional Help Links:

How do I forward MPA emails and calendar invites from the remote learning account to other email addresses?

Some parents have found it helpful to forward all MPA emails to the remote learning address to other parent or caregiver accounts so meetings can be joined from any of their calendars. If interested in doing this, please watch the video(s) on how to set this up and/or read through the written instructions below:

1-2 min video: How to Set up Forwarding

6 min video: How to Set up Forwarding

Step-by-Step Written Instructions

  1. Log into your Google remote learning account

  2. Click on the settings icon (towards the top right corner of the screen - a circle shape with bumps around the circle) and select SETTINGS

  3. Click the "Forwarding and POP/IMAP " menu option (tab across the top)

  4. Click the "Add a forwarding address button" and enter ONE of the email addresses you want to forward to. Repeat this step for each email address you want to forward to.

  5. Enter the verification code for each forwarding account and click the VERIFY button

  6. In the top search bar, enter "montessoriprivateacademy.com" and hit ENTER

  7. Click on the arrow on the far right of the search box, then select "Create Filter" (located at the bottom of what popped out, to the left of the blue SEARCH button)

  8. Check the "Forward it to" checkbox and then select the forwarding address you want to use. Repeat steps 6-8 for each email address you want to forward to.

Additional Help Link(s):

Why am I not getting any calendar invites from the teacher?

First, only class meetings will automatically appear in your Google remote learning account. You must select which appointment time is best for you each week with the teacher by following the instructions on the teacher's specific portal page.

If you still believe you are missing invitations, ensure your Google remote learning account is set up for notifications by following the steps laid out in https://webapps.stackexchange.com/questions/13813/why-does-a-particular-person-not-receive-my-google-calendar-event-invitations. If these notification settings are disabled, you will NOT see the calendar invites. If these settings are enabled, please submit a request via the form above so our staff can ensure your email address is correct and added to the correct teacher group(s).

How do I view a Google calendar in my Outlook calendar?

How do I view a Google calendar in my iPad or phone calendar?

Why don't I see the chat reactions in Zoom meetings?

Issues like this usually occur because someone is running an older browser version or Zoom app. Try updating all apps to resolve this.