Basic Chromebook Troubleshooting

The default student's email or username is generated as follows:

Last letter of the last name

Last 3 letters of the first name

Last 4 digits of the Student ID.

Example:

John Smith, Student ID 123456 → hohn3456@montebello.k12.ca.us

Jane Doe, Student ID 456789 → eane6789@montebello.k12.ca.us

The default password is the last name, first 5 letters.  For shorter last names, add x to have 5 characters.

Example:

chan → chanx

hernandez → herna

The student's access to these platforms is dependent on the student being synced up to the teacher's class roster on Powerschool.  Please direct your issue to the appropriate administrator.  

Neither Technician nor Librarian has the authorization to make changes to teacher's rosters.

The student may not have logged into these websites for a while (winter break, summer break, etc.) 

1. Click on the menu ⋮ on the browser and click Clear browsing data (This may be hidden under the More Tools Menu).  Alternatively, press Ctrl+Shift+Backspace

2. A window should open.  At the top, choose a time range. To delete everything, select All time.

3. Check the relevant boxes (Cookies and other site data,  Cached images and files, etc.)

4. Click Clear data.

1. Click on the menu ⋮ on the browser and go to Settings.  Alternatively, type chrome://settings into the address bar.

2. Search or locate Reset Settings.  Click Restore settings to their original defaults, and then the blue Reset Settings button.

This should reset everything, including notifications and permissions.

Press the refresh button (circular arrow ↻ on the top row of keys) and the power button on the left side of the Chromebook simultaneously. 

Examine the charger for damages.  This can include:

• Broken USB-C tip or teeth marks on USB-C tip.

• Exposed wires

Test the charger on both USB-C ports as well as on another device.

Our Chromebooks can last up to 6 hours depending on how actively it is used or how often you let the battery drain to 0%.

Keep your Chromebook charged at home.

• Make sure the yellow/amber light is on.  A white light means it's fully charged.

• Try both USB-C ports on either side of the Chromebook.

In school, limit your Chromebook use to school-related activities such as:

• Learning

• Reading

• Homework

• Testing

Test the affected hardware:

• Camera: Open the Camera app 

• Microphone: Go to mictest.com 

• Keyboard and mouse: Check for physical abnormality

• Touchscreen: Remove the protective case to check for physical abnormality.

Press the refresh button (circular arrow ↻ on the top row of keys) and the power button on the left side of the Chromebook simultaneously. 

You may have installed an extension that has malware in it, OR you gave an extension or website permission to send notifications or pop-ups.

Here's how to remove the extension.

1. Click on the menu ⋮ on the browser and go to More Tools>Extensions…  Alternatively, type chrome://extensions/ on the address bar.

2. Check for anything that is not school-related, like mouse cursors, backgrounds, gaming extensions, etc.  Per the District's signed contract, our Chromebooks are for educational use only.  Any extensions not expressly meant for school should be removed.

You may have installed an extension that has malware in it, OR you gave an extension or website permission to send notifications or pop-ups.

1. Click on the menu ⋮ on the browser and go to Chromebook Settings.  Alternatively, type chrome://settings into the address bar.

2. Search or locate Reset Settings.  Click Restore settings to their original defaults and then the blue Reset Settings button.

This should reset everything, including notifications and permissions.

Uncheck as many of the settings as you can until the computer restores itself to a usable state.

Your screen is displaying sideways or upside down.

Try Ctrl + Shift + ↻ to change the screen orientation.  Repeat until the orientation is correct.

You may have changed your keyboard's language.

By default, the keyboard should be set to English and the letters US would be displayed next to the WiFi symbol, located next to the time.  

If it shows something else, like CO or DV, use the shortcut Ctrl + Space to switch it to the last used language (should be US). Otherwise, you can use Ctrl+ Shift + Space until US is selected.