Competition and Consumer Affairs Authority (CCAA)

Acts

• Consumer Protection Act of Bhutan 2012

Policies

• National Competition Policy

Rule and Regulations

• Consumer Protection Rules and Regulations 2015 (Revision) Regulations 2022

• Package Pilgrimage Regulation 2017

• Consumer Protection Rules and Regulations 2015

Guidelines, SOP and Checklist

• GUIDELINE ON THE STORAGE, HANDLING AND DISPENSING AT PRO 2024 (NEW)

• SOP FOR STORAGE AND HANDLING OF LIQUIFIED PETROLEUM GAS AT LPG RETAIL OUTLETS 2024 (NEW)

• Policy on usage of CCAA identification card

• Goods Return/Cancellation Policy – Sample Framework

• Pyramid Scheme Identification Guideline, 2021

• Consumer Grievance Redressal Guidelines 2017

• Mediation Handbook for Consumer Disputes