RoICE ToR

The Regional Office of Industry, Commerce and Employment (ROICE) was established in 2022 following the merger of two previous regional offices: the Regional Office of Labour and Employment and the Regional Office of Trade and Industry. ROICE serves as a vital extension of the Ministry of Industry, Commerce and Employment, taking on the responsibilities associated with its nine departments.

Term of reference

General Introduction: The Regional Office of Industry, Commerce, and Employment (ROICE) is dedicated to overseeing and supporting the industrial, commercial, and employment sectors in the region. Operating under the Ministry of Industry, Commerce, and Employment (MOICE), ROICE ensures businesses comply with trade regulations, adhere to employment standards, and receive the support needed for sustainable growth. The office plays a vital role in fostering economic development, maintaining fair business practices, and managing workforce needs.

With a dedicated team of 18 employees, ROICE connects local businesses with valuable resources, helping maintain industry standards and ensuring effective employment services.

Regional Director Information: Aiman Mahat is the Regional Director of ROICE. With extensive experience in industry and trade regulation, as well as employment facilitation, he leads the office in its mission to serve the region's businesses and workforce.

• Phone: +975-7-251018

• Email: amahat@moice.gov.bt

Services Provided by ROICE:

1. Business Registration & Licensing: ROICE facilitates business registration and licensing, ensuring businesses comply with legal and regulatory frameworks. The office assists with new company formation, license renewals, and amendments.

2. Trade & Commerce Regulation: ROICE ensures businesses adhere to fair trade practices and national regulations, helping them navigate local commerce laws and monitoring market activities for compliance.

3. Employment Services: The office helps businesses with recruitment, employment permits for foreign workers, and ensures labor law compliance. This includes guidance on hiring procedures and workforce management.

4. Industrial Development Support: ROICE assists industries with project approvals, provides guidance on industrial policies, and helps businesses access resources for growth. The office works to attract investments and develop industrial infrastructure.

5. Consumer Protection: ROICE addresses consumer complaints related to unfair trade practices, product quality, and service issues. It works to educate consumers and businesses about their rights and responsibilities.

Location & Working Hours: The ROICE office is centrally located and open from 9:00 AM to 5:00 PM on weekdays. It is closed on weekends and public holidays. To schedule an appointment with the Regional Director or another officer, please call or email in advance.

FAQs for the Chatbot:

1. How can I contact the ROICE office? You can contact ROICE by calling the Regional Director, Aiman Mahat, at +975-7-251018 or emailing amahat@moice.gov.bt. You may also visit the office during working hours.

2. What services does ROICE offer? ROICE offers services related to business registration and licensing, trade and commerce regulation, employment facilitation, industrial development, and consumer protection. You can inquire about specific services for more details.

3. How do I apply for a business license? To apply for a business license, you can visit the ROICE office or contact the team for guidance. ROICE will assist you with the required documentation and processes to ensure your business is properly registered and licensed.

4. Who should I contact for employment-related queries? For employment-related queries, including recruitment and foreign worker permits, you can contact the ROICE office or speak directly to the Regional Director. For specific assistance, you can also reach Bhim Bdr Chettri, Rigzin Dorji, or Leki.

5. What is the process for filing a consumer complaint? ROICE handles consumer complaints related to trade practices, product quality, and services. You can file a complaint by visiting the office or calling for more details on the process.

6. For foreign worker approval: You can contac Tshongtu, Karma Lodre or Ms. Kuenga,

7. For business licensing inquiries: Contact Nidup Dorji, Ugyen Lhendup or Passsang

8. For employment or YELP ( Youth Engagement and Livelyhood Program) program inquiries: Contact Mr Sangay Choezang