Technical Support and Emergency Loans

If your iPad is faulty

•Make an appointment with ICT Student Service Centre (iSec) to troubleshoot.

•If there is a need. vendors will collect faulty devices from schools to repair once every 1 - 2 weeks.

•Alternatively, you can send it to any Apple Service Centres for prompt repair.

•You can loan a device from school during period of repair.

•Report the loss to the iSec immediately.

•Make a police report with your parents and inform the device contractor via their helpdesk.

•The school will loan you a device while your iPad is being replaced.

•If your iPad has been replaced, bring the new iPad to the iSec, where DMA will be installed in your replacement iPad.

If you have damaged or lost your device, refer to the slides for information on the standard operating procedures to resolve the issue.

Resource 2 - Student Device Information Kit

It is your responsibility to remember your log in information and to keep your accounts secure.

If your account is locked or your password needs to reset, please click the button below.

If you face any other issues with your iPad and/or accessories, you may book an appointment with iSeC which is located at Block A Level 5.