FAQs

If I would like to use my own device instead of purchasing a school-prescribed one, what are the baseline requirements that my device must need?

The school will assess your device for the following:

• device should not be older than 4 years from manufacturing date;

• battery should hold charge for at least 4 hours;

• comparable form factor to school’s bulk tender devices (e.g., touchscreen, physical keyboard);

• comparable features to school’s bulk tender devices (e.g., inking using stylus pen);

• Microsoft Windows license version which meets the DMA requirements (applicable for Windows Devices)

• comparable performance to school’s bulk tender devices e.g., if school programme includes learning tasks with heavy processing requirements e.g. video editing and coding.

A letter will be sent around 31 Jan 2024 to parents/guardians who would like to use their own devices.

Can I know the specifications of the Logitech Rugged Combo keyboard?

You can refer to this link for the specifications. 

Can parents/guardians request to change the DMA option after 3 May 2024?

Yes. You can submit a request to change the DMA option for your child's PLD anytime via this FormSg link. 

However, do note that the requests will only be processed at the end of each term and the change will be effected by end of Term.

Can I use my Edusave to buy a replacement PLD after 3-year warranty?

Replacement of devices should be covered under the insurance/warranty as far as possible. If the insurance/warranty has expired, or the replacement is not covered under the insurance/warranty (e.g. due to negligence or has already received a replacement device earlier), schools can help to facilitate the second purchase. Students can use their Edusave to pay for a new device and subsidy will be provided for student of lower-income family. No further subsidies will be provided for the same student beyond second purchase. Students will have to pay for the replacement device in full.  

Can I use my Edusave to pay for device repair costs?

Edusave cannot be used to pay for device repair costs. 

Can I choose not to purchase the accessories (e.g. Logitech Rugged Combo)?

The PLD must be purchased as a bundle which includes the accessories.

Can I choose to purchase a different model of the iPad (e.g. higher specifications)?

MOE does not allow the customisation of school-purchased PLD orders in each school. 

Are the accessories (e.g. Logitech Rugged Combo) covered under warranty?

The Apple Pencil comes with a 12-month warranty. 

The Logitech Rugged Combo comes with a 12-month warranty. 

What choices do I have for SIL?

Refer to the list of suggested learning here. 

What should I do if I need help to reset my SLS or iCON Account Password?

Refer to the instructions stated here to do a self-reset of your MIMS/ICON password. 

What should I do if I lose my iPad?

Refer to the SOP stated here. 

What should I do if my iPad screen cracks?

Refer to the device servicing options stated here.

What should I do if my apple pencil breaks or is lost?

You need to purchase a replacement on your own. Refer to the details stated here.

What if my iPad is disabled?

Refer to the advice stated here.

What if my iPad keeps shutting down on its own?

Refer to the advice stated here.

If I would like to use my own device instead of purchasing a school-prescribed one, what are the baseline requirements that my device must need?