Troubleshooting

If you got locked out of your Chrome and unable to login again, do the following steps:

1. Login to your PLD, connect to the internet, perform a Manual Sync on the device using the steps below:

1. • Search for “Access Work or School” using Search in the taskbar.

   • Click on student’s iCON email address then Info.

   • Click on Sync under Device Sync Status and allow sync to complete.
     

2. Verify that the Chrome browser icon appears on the desktop (up to 15 mins after sync)

3. Launch Chrome and create Chrome profile using their iCON email address

4. Check that the Blocksi extension appears

If you still encounter the same issue, contact the school IT helpdesk support.

Please check that your student iCON email & password is correct.

Inform your teacher if you require a password reset.

For more information on student iCON, visit the following link Student iCON Password Requirement

If you see this error message, please do the following steps:

1. Click on the 3 dots located at the top right of the user profile icon.

2. Choose and select the Delete option.

3. Click on the user profile icon again to sign in to your student icon email account.

If you still encounter the same issue, contact the school IT helpdesk support.

Zoom links do not work.

Please do the following:

1. Open the Zoom app using the desktop icon.

2. Key in the Meeting ID.

3. Key in the Meeting Passcode.

Currently the DMA applies the default MOE settings which only allows the two software.

However, web-based productivity tools are available.

For PDF editing - https://smallpdf.com/edit-pdf (clean interface, does not require user registration, good for e-worksheets)

For PDF editing - https://www.pdf2go.com/edit-pdf (clean interface, does not require user registration, good for e-worksheets)

For PDF editing - https://www.pdfbuddy.com (requires user registration to download edited files but has more features)

For image editing - https://pixlr.com/e

For vector drawing - https://vectr.com

For easy screen capture - Use Shift+Windows+S keys on your keyboard (it will activate the snip tool)

You may have disabled it by accident.

Press and hold the Fn key, followed by the F8 key. (Fn + F8)

This will toggle between enabling and disabling the touchpad.

If your touch screen is not responding, perform the following steps:

1. Login to your PLD, connect to the internet, perform a Manual Sync on the device using the steps below:

1. • Search for “Access Work or School” using Search in the taskbar.

   • Click on student’s iCON email address then Info.

   • Click on Sync under Device Sync Status and allow sync to complete.
     

2. Verify that the Chrome browser icon appears on the desktop (up to 15 mins after sync)

3. Launch Chrome and create Chrome profile using their iCON email address

4. Check that the Blocksi extension appears

If you still encounter the same issue, contact the school IT helpdesk support.

Ensure that you allow meet.google.com to access your microphone and camera when you first join the online meeting.

Your microphone in the system may be disabled. Follow the steps below to enable your microphone:

1. Go to the search bar on your desktop located beside the windows icon and type "Manage sound devices"

2. Under "Input devices", click "Microphone Array" .

3. Click the "Enable" button .

Contact the school ICT Associate via e-mail (muhammad_haikal_razali@moe.edu.sg) or the ICT Helpdesk Centre to help unlock and reset the password.