Assessment of service quality in the select libraries of Management Institutes in Pune region
Principal Investigator : Prof . (Dr) Mrs Meenal Oak
Mapping the service Superiority & Service Adequacy Gaps: a study of Service Quality Dimensions in the Libraries of Management Institutes under the jurisdiction of Savitribai Phule Pune University (Pune Ahmednagar & Nashik Districts)
Principal Investigator: Prof . (Dr) Mrs Meenal Oak