Privacy Policy

Effective Date: 18 January 2025

Mellink Import & Export (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with us, including through our website, email communications, and other authorised channels.

By engaging with Mellink Import & Export, you agree to the practices described in this policy.

1. Information We Collect

1.1. Personal Information

We may collect the following personal information:

• Name

• Email address

• Phone number (if provided)

• Business name and address (if applicable)

• Details related to your orders or enquiries

1.2. Non-Personal Information

We may collect non-personal information, such as:

• Browser type and device information

• IP address

• Pages visited on our website

• Date and time of your visit

2. How We Use Your Information

We collect and use your information for the following purposes:

• To process and fulfil your orders or enquiries.

• To communicate with you regarding your orders, services, or business needs.

• To improve our website and customer service experience.

• To send updates, promotional materials, or other relevant information (with your consent).

• To comply with legal obligations or resolve disputes.

3. Sharing of Information

We do not sell, rent, or share your personal information with third parties, except in the following cases:

• Service Providers: We may share your information with trusted service providers (e.g., delivery partners) to facilitate our services.

• Legal Compliance: We may disclose information if required by law or to protect our rights, safety, or property.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Retention of Information

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Once no longer needed, your information will be securely deleted.

6. Your Rights

As a user, you have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.

• Correction: You can request corrections to inaccurate or incomplete information.

• Deletion: You may request the deletion of your personal information, subject to legal obligations.

• Withdrawal of Consent: You can withdraw consent for specific uses of your information at any time.

• To exercise these rights, contact us at office@mellinkimportandexport.com.au.

7. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience and analyse website traffic. You can adjust your browser settings to refuse cookies; however, this may impact your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of third-party websites you visit.

9. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. Please review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

• Email: office@mellinkimportandexport.com.au

• Address: Makland Drive, Derrimut, Melbourne, Australia

We aim to respond promptly to all enquiries. If you leave a phone number in your email, we can contact you directly to assist further.