Common Issues

The screen if flipped upside down or sideways

You can rotate the image on your Chromebook screen using by pressing the ctrl + shift + refresh keys at the same time. Each time you press this key combination, the image on the screen will rotate 90 degrees.

Turning on and off ACCESSIBILITY features

Step 1: Find accessibility features

  1. At the bottom right, select the time. Or press Alt + Shift + s.

  2. Select Settings .

  3. At the bottom, select Advanced.

  4. In the "Accessibility" section, select Manage accessibility features.

    • Optional: To have quick access to accessibility features, turn on Always show accessibility features system menu.

Step 2: Turn on or off a feature

Choose the accessibility features you'd like to use (or turn off)


the screen or mouse is frozen

Use the power button to manually shut down the Chromebook. Leave the Chromebook off for at least 10 seconds and turn back on.

how to take a screen shot

Press Ctrl + Show windows. Take a partial screenshot: Press Shift + Ctrl + Show windows, then click and drag.