TECH HELP (Chromebooks, etc.)

Need Tech Help? 

Please contact Mr. Diegel, MMS Technology Support Specialist, (via Ehallpass to the MMS Library).

• Please welcome our new Technology Support Specialist, Mr. Sebastian Diegel, who is currently housed in the MMS Library!

• Mr. Diegel's hours are from 7:15am to 3:45pm on normal School Days, including In-Service days.

• Tech Lunch is around 11am – Mr. Diegel may be unavailable between the timeframe of 11-11:30am (or around there, depending on issues he is handling).

Here are the best procedures of when to submit a Helpdesk Ticket versus when to contact Mr. Diegel directly in the library:

For a Student Tech Issue:

• Students, please report to Homeroom in the morning FIRST before going (via Ehallpass) to the MMS Library for assistance with any issue.

• If the issue is involving their Chromebook/troubleshooting, first get permission from your teacher, and then go to the Library with an e-Hallpass to the Library. (Your teacher does not need to submit an IncidentIQHelpdesk Ticket in this instance.)

  • Examples of issues to send the student to the MMS Library for would include:

    • Screen Damage/Key Damage/Trackpad not working/other physical damage/Chromebook not turning on

    • Issues with signing on/password retrieval/Wi-Fi connection

    • Lost/broken charger

• Teachers--If the issue is involving a Website that the student is trying to access, please submit an IncidentIQ ticket if possible (examples follow):

  • If the website is blocked, please submit an IncidentIQ Helpdesk Ticket to request it be unblocked

  • If the student is missing something through ClassLink, please submit an IncidentIQ Helpdesk Ticket to request assistance (ClassLink Category)

  • If the student is having trouble accessing Sapphire/Ehallpass, please submit an IncidentIQ Helpdesk Ticket to request assistance (Sapphire/Ehallpass Category)

  • If you have multiple students having trouble accessing a Website (such as Google Classroom), please submit an IncidentIQ Helpdesk Ticket

• Mr. Diegel is available in the MMS Library for any Student issues, so you can always send the student on an E-Hallpass to the Library to him if you are unsure of the issue.

For a Staff Tech Issue:

• As with any issues, please try to restart your Teacher Laptop first to see if it resolves the issue.

• If a restart doesn’t resolve the issue, please create an IncidentIQ Helpdesk Ticket – this ensures that the ticket will go to the correct person and be responded to in a timely manner.  You can navigate to our Helpdesk from any device, anywhere – as long as you have a network connection. Please always try to submit a Helpdesk Ticket if you need assistance, unless there is an urgent/critical issue, or you are otherwise unable to submit a Helpdesk Ticket (see below):

  • If you are having an urgent/critical issue, or are otherwise unable to submit a ticket, please call Mr. Diegel's direct line (his phone extension is listed in the 9/5/2024 Email Message "Message from the Technology Dept," or in the spreadsheet on \\Mech1\District.  If he is unavailable via phone, you can leave a voicemailmessage for him.  You can also contact the MMS Office, so that a ticket can be submitted/the correct people can be notified.

    • Examples of urgent/critical issues would include:

      • Wi-Fi or Network Outage

      • Staff Laptop screen damaged/not turning on/otherwise unusable

      • Any other issue that is preventing you from submitting a Helpdesk Ticket

• How to print schoolwork from Chromebook? Click here!

• Chromebook Trouble? --> Please check out this troubleshooting document first, then contact Mrs. Bock or Mrs. Hershey with any questions, during Periods 1 through 8 preferably.

• Forgot to charge your Chromebook? --> Please come to the library with an e-Hallpass to borrow a charging cord for one period only for that day only. (First come, first served...we do not currently have many extra Chromebook charging cords.)

• Forgot your Chromebook? --> If you forgot your Chromebook today, the library can only lend you a temporary Chromebook for a test or assessment for a class period if that work can only be completed during that period (please have your teacher send you with an e-Hallpass). 

  • • (We do not currently have enough extra Chromebooks in the library to give a device to each student for a whole day if theirs is forgotten.)

• Other Tech Needs? -->Also please consult the "MASD Instructional Technology Resources for Students and Families" Page for tech help with apps and other tech issues!

• PTO Presentation on Sapphire/Google Classroom (9/29/2021)