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Contact the Tech Department:
- Phone: 641-754-1000
- Extension 7000 from District Phone
- Twitter - @TechBobcat
- Email - techsupport@marshalltown.k12.ia.us
New Director approved 1/13/20
New Director approved 1/13/20
https://mcsdboardreport.org/2020/01/14/january-13-2020-board-meeting/
Tech summer picnic - 2019
Tech summer picnic - 2019
Scam Alert!
Scam Alert!
Recently, we have become aware of emails with the subject "Urgent Request" or something similar that try to look like they are from a District employee but turn out to be a scam. You can find more details about this type of scam at the following link:
https://blog.knowbe4.com/scam-of-the-week-the-boss-needs-itunes-gift-cards-for-customers...-now
Please keep in mind the following security best practices to avoid falling victim of this type of scam:
- Never send gift card information through email - District employees would never request you to do this.
- Do not open E-mail attachments from unknown senders.
- Do not click on links in E-mails from unknown senders.
The most important rule is: think before you click. If you have any doubt about an E-mail or Internet site, or you suspect that your device has been compromised, please contact us!
Your Tech Department
New Help Desk System
New Help Desk System
As of January 31, 2019, we retired our old ticketing system and launched our new Bobcat Tech Support system powered by HappyFox. We found that HappyFox has all of the features we need to track, troubleshoot and resolve support issues while maintaining an end-user friendliness that we hope will remove the fear and hesitation of submitting a support ticket.
New Phones
New Phones
2018 update - this summer, we were busy with installing a new phone system.
Chromebooks, Chromebooks and more Chromebooks!
Chromebooks, Chromebooks and more Chromebooks!
Over the summer, the Tech Department had their hands full with Chromebook repairs and replacements.
Elementary labs updated
Elementary labs updated
The Tech Department has been busy updating Elementary labs with new Chromeboxes. Special thanks to Buildings and Grounds and Transportation Departments for their assistance in the effort.
More here
More here
Chromeboxes coming soon!
Chromeboxes coming soon!
Elementary school lab computers will soon be replaced with Chromeboxes. The School Board approved the purchase of HP Chromeboxes in the December 19, 2016 meeting. Chromeboxes run Google's Chrome Operating System and are the desktop variant of the Chromebook.
Server Replacement
Server Replacement
The Tech Department recently replaced an aged blade server chassis, blades and hard drive storage. The new system has more resources that will be able to provide services for the District network for the next five years. It is also more energy efficient than the previous system.
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