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Help Desk Ticket System

EHD

Here is a link to the Help Desk ticket system: Help Desk

Tips for better tickets

Subject line is for the couple words to describe the issue.

Example: Screen is blank

Note is where you as the user can go into more detail about the issue you are having.

Example: When I turned the computer on this morning the screen did not turn on. I have checked to make sure the power button was pushed and cables were plugged in.

Depending on the “Category” and “Category Option” you choose, you may see additional questions or required fields (*).

Example: MCSD number (this is on each piece of equipment on a white label or blue and gray asset tag)

Help us help you better

Many problems can be resolved remotely or while the user is not available... as long as we have the information that we need. Room numbers, MCSD numbers and locations are frequently omitted from tickets which often means that someone has to find and visit with the user in order to find the device that is experiencing the problem. Just a few extra steps to look the device over to try to find the inventory tag can save so much time.

Let us know what the desired result is and what steps you took that caused the error and what steps you may have taken to try to fix it.

Securing your Account

Two Factor Authentication (2FA)

In the past we have talked to staff members on a one to one basis about turning on 2 FA. We believe now would be a good time to talk all staff about this. Two Factor Authentication (2FA) is an additional way to secure your District issued Google account.

Here are the directions to setup 2 Factor Authentication.

1. https://myaccount.google.com/

2. Click on Sign-in & security

3. scroll down to password an sign-in method

4. click on 2-Step Verification

5. Follow the steps to set up 2FA.

If you need additional help click here.

Phishing emails

With the increase reliance of email to communicate Phishing emails are becoming more and more of a problem. They look and read like a real email from a legitimate business or from a colleague.

Here is URL that will help with understanding what a Phishing email is and what they maybe looking to gain.

https://support.google.com/websearch/answer/106318?hl=en

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