Scottsdale, AZ 85260 · 480.600.9144
I am a dedicated, reliable team member devoted to supporting coworkers to enhance efficiency and productivity. I am also an enthusiastic learner with the desire to move forward in a career by discovering the mechanics of a workplace and excelling in each area.
Typing (50wpm)
5+ years of Customer Service Experience
Customer Focused Care
Up-selling
Personable Communicator
Strong Attention to Detail
Team Player
Excellent Organization
Efficient in Fast-Paced Environment
Solution-Oriented
Strong Multi-Tasker
Fast Learner
Adobe Illustrator
Adobe InDesign
Adobe Photoshop
MS Access
MS Excel
MS Powerpoint
MS Word
SQL
Wordpress
Scottsdale Community College (Currently Enrolled)
→ Expected graduation: Spring 2021
→ 4.0 GPA
Responsibilities
1. Greet customers warmly and secure seating to accommodate their needs
2. Ensure customer satisfaction throughout their entire restaurant stay (bring food, refill drinks, pursue high-quality experience, process payments)
3. Maintain proper organization and cleanliness of the restaurant by sweeping, setting tables, restocking/cleaning, etc.
Responsibilities
1. Balanced register and paid debts as needed
2. Contacted appropriate technicians to repair broken devices
3. Took inventory for the store and ordered needed supplies
4. Fostered excellent customer relations
5. Filled role for any store position needed
6. Completed end of day procedures
7. Served customers, ran food, bussed tables
8. Oversaw staff and ensured duties were completed according to company policy
Responsibilities
1. Consistently exceeded company standards and received incentive pay for exemplary performance
2. Greeted callers and handled their inquiries or directed them to the appropriate persons according to their needs
3. Collected and deposited money to pay bills, kept a record of collections, and ensured accounts were balanced
4. Created, maintained, and entered information into databases
5. Completed forms in accordance with company procedures
6. Efficiently upsold products to surpass company goals and increase revenue
Responsibilities
1. Greeted customers warmly and secured seating to accommodate their needs
2. Took and input orders from customers on the telephone and in house into the POS system
3. Directed and aided the kitchen in completing orders in a timely manner
4. Organized and ensured orders coming from the kitchen were in accordance with the provided tickets
5. Ensured customer satisfaction throughout their entire restaurant stay (brought food, refilled drinks, pursued high-quality experience by balancing customer attentiveness with expedient delivery of services, processed payment)
6. Maintained proper organization and cleanliness of the facility by mopping, sweeping, wiping windows, cleaning tables, restocking/cleaning bathrooms, etc.
7. Restocked inventory for To-Go orders and customers dining in
8. Closed and prepared store for next shift
Responsibilities
1. Prepared and restocked an assortment of coffee mixes regularly to ensure freshness and meet customer demand
2. Assisted the baker by preparing bagels and prepping them for order
3. Restocked and assisted in the preparation of numerous workplace necessities
4. Maintained the facility in accordance with company policy (mopping, cleaning dishes, wiping tables/windows, cleaning bathrooms)
Responsibilities
1. Processed delivery and carry out orders and verified that receipt matches the order
2. Maintained the facility according to company policy
3. Assisted manager in closing the store and ensured the cash drawer was balanced
4. Provided extra customer service by waiting on the customers dining in
5. Restocked items to accommodate customer demand
Responsibilities
1. Prepared pizzas to customer satisfaction and processed the order
2. Verified the number of condiments for customer usage and restocked items
3. Assisted manager by accounting for supplies and documented inventory available
4. Updated marketing board to reflect specials that explained discounts