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new help desk ticketing system
new help desk ticketing system
In order to streamline support requests and better serve you, we have implemented a new online ticketing system! Every support request is assigned a unique ticket number which you can use to track support progress online.
This system can be used by staff and students to report an issue.
We ask that you please use this new process rather than emailing the help desk or contacting an IT team member directly.
to open a ticket
to open a ticket
Navigate to http://help.mansfieldschools.com and click on the OPEN A NEW TICKET button. Follow the prompts and be sure to fill out the form with as much detail as possible.
to check ticket status
to check ticket status
Navigate to http://help.mansfieldschools.com and click on the CHECK TICKET STATUS button. Enter your email address and the ticket number you received after submitting your request in the appropriate fields on the next page. You will receive a new link to your ticket thread for review.
Knowledge Base Articles
Knowledge Base Articles
The new help desk system also has an area for Knowledge Base Articles where we will post help documents with step by step solutions for common problems. Please check it out as your question may be answered within one of the documents posted here.
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