Training Workshops

Project Management Workshop

Provides an introduction to key project management concepts as articulated in the Project Management Body of Knowledge (PMBOK).  Combining classroom discussion with facilitated exercises, this workshop provides participants with a practical understanding of how balancing project management processes and knowledge areas can lead to better project outcomes with less risk and less rework.  

An expanded workshop is available where the facilitator works with a project team to kick-off a new project, or to troubleshoot a particularly challenging project, such as a software design project or a building renovation project that has lost momentum and the customer’s confidence.  

Emotional Intelligence and Employee Engagement

Are you managing with emotional intelligence?  Managers who display these attributes are shown to have more productive relationships with their employees. Utilizing the Emotional Intelligence Skills Assessment (EISA), our trainers can customize a workshop that provides the foundation managers and team members need for understanding emotional content, and how managing it profoundly affects project outcomes.  

Myers-Briggs Workshops and DiSC Essentials Workshops

Provide your teams with a solid grounding in the Myers-Briggs approach or in the DiSC Personal Profile System designed to identify psychological type  and interpersonal style preferences.  These insights can inform our understanding of how we and those around us prefer to use our perception and judgment. Once types or style differences are clarified, broader applications become available in conflict management, team dynamics, change management, and leader development. 

Myers-Briggs and Teambuilding

Builds on the Myers-Briggs Essentials workshop and expands the application to team leadership, team communication and team culture.  This course/workshop also introduces participants to how psychological type impacts change management approaches. 

Leveraging Generational Diversity in the Workplace

Differences in work ethics and perspectives on authority pose significant challenges for organizations, as these values often clash when members of different generations work together.  This social dynamic is often referred to as the “generation gap.” If multi-generational managers are not prepared to recognize these differences and respond to the preferences of different generations, it can create distrustful and unproductive relationships leading to conflict, low morale, and poor performance in the workplace. 

In this highly experiential half-day session designed specifically for developing leaders and staff, participants will gain greater awareness and practical skills that will not only help them to understand the current generations in the work place,  but also how to collaborate more effectively across the generational spectrum. Special attention is directed toward leading, managing and evaluating the younger Millennial Generation that has recently entered the workplace.

Building Effective Team Relationships with the DiSC Personal Profile System

This half-day workshop examines the four predominant behavioral styles that staff demonstrate at work by utilizing the DiSC Personal Profile System.  Participants are provided with illustrations of each style along with exercises that demonstrate how to work with individuals and teams that exhibit different style preferences from their own.  This enables participants to effectively adjust their approach when interacting with coworkers and customers, leading to less conflict, better team relationships, and increased productivity.  

Customer Service Workshop

Building and sustaining customer service quality and consistency is a challenge for every organization.   This workshop provides a model for establishing clarity in customer communications and internal team communications so that customer challenges are managed and resolved effectively.   Combining class discussions and exercises, this fast-paced workshop builds and reinforces key skills and knowledge needed for ingraining a strong commitment to the customer among frontline staff, and the team members that support them.